Gemma Jacobs Email
Sr Tech Prod Mgr- ServiceNow (ITSM and Incident Management) @ Optum
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Gemma Jacobs Location
- Villa Rica, GA, US
Gemma Jacobs Work
- 2024 -now Sr Tech Prod Mgr- ServiceNow (ITSM and Incident Management) @
- 2021 -2024 Sr ServiceNow Admin (Optum) @
- 2019 -2021 Customer Service Specialist and Sales Specialist @
- 2014 -2019 Service Now Administrator @ Optum (formerly Alere Health)
- 2006 -2012 IT Service Desk Supervisor @ Alere Health (formerly Matria Healthcare)
- 2004 -2006 IT Desktop Support Specialist @ Alere Health (formerly Matria Healthcare)
- 1999 -2004 IT Analyst and Training Specialist @ Alere Health (formerly Matria Healthcare)
- 1998 -1999 IT Helpdesk Technician @ Alere Health (formerly Matria Healthcare)
- 1997 -1998 IT Administrative Assistant @ Alere Health (formerly Matria Healthcare)
Gemma Jacobs Skills
- Troubleshooting
- Change Management
- Software Documentation
- Active Directory
- SharePoint
- Project Management
- Microsoft Office
- Healthcare Information Technology
- SDLC
- Information Technology
- Research
- SQL
- IT Management
- Healthcare Information
- Windows
- Help Desk Support
- Crystal Reports
- Customer Service
- Technical Support
- Training
- Process Improvement
- Management
- Windows Server
- Customer Oriented
- Visio
- Unicenter Service Desk
Gemma Jacobs Summary
- Gemma Jacobs, based in Villa Rica, GA, US, is currently a Sr Tech Prod Mgr- ServiceNow (ITSM and Incident Management) at Optum. Gemma Jacobs brings experience from previous roles at naviHealth, HSN, Optum (formerly Alere Health) and Alere Health (formerly Matria Healthcare). With a robust skill set that includes Troubleshooting, Change Management, Software Documentation, Active Directory, SharePoint and more. Gemma Jacobs has 3 emails on RocketReach.
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