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Gemma Jacobs Location
Villa Rica, GA, US
Gemma Jacobs Work
Sr Tech Prod Mgr- ServiceNow (ITSM and Incident Management) @ (July 2024 - Present)
Sr ServiceNow Admin (Optum) @ (November 2021 - July 2024)
Customer Service Specialist and Sales Specialist @ (November 2019 - November 2021)
Service Now Administrator @ Optum (formerly Alere Health) (February 2014 - May 2019)
IT Service Desk Supervisor @ Alere Health (formerly Matria Healthcare) (January 2006 - January 2012)
IT Desktop Support Specialist @ Alere Health (formerly Matria Healthcare) (January 2004 - January 2006)
IT Analyst and Training Specialist @ Alere Health (formerly Matria Healthcare) (January 1999 - January 2004)
IT Helpdesk Technician @ Alere Health (formerly Matria Healthcare) (January 1998 - January 1999)
IT Administrative Assistant @ Alere Health (formerly Matria Healthcare) (January 1997 - January 1998)
Gemma Jacobs Skills
Active Directory
Building Trust
Change Management
Crystal Reports
Customer Experience
Customer Oriented
Customer Service
Healthcare Information Technology
Help Desk Support
IT Management
IT Service Management
Incident Management
Management
Microsoft Office
Process Improvement
Project Management
SDLC
SQL
Service Desk
ServiceNow
ServiceNow Administration
ServiceNow Certified System Administrator
SharePoint
Software Documentation
Technical Support
Training
Troubleshooting
Unicenter Service Desk
Visio
Windows Server
Information Technology
Research
Healthcare Information
Windows
Gemma Jacobs Summary
Gemma Jacobs, based in Villa Rica, GA, US, is currently a Sr Tech Prod Mgr- ServiceNow (ITSM and Incident Management) at Optum. Gemma Jacobs brings experience from previous roles at naviHealth, HSN, Optum (formerly Alere Health) and Alere Health (formerly Matria Healthcare). With a robust skill set that includes Active Directory, Building Trust, Change Management, Crystal Reports, Customer Experience and more. Gemma Jacobs has 3 emails on RocketReach.
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