Gemma Doyle Email & Phone Number

Vice President Customer Experience @ Stealth Startup

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Gemma Doyle Location

Florida, United States

Gemma Doyle Work

Vice President Customer Experience @ (July 2026 - Present)
Fractional CX and VIP Consultant @ (March 2026 - July 2026)
Senior Vice President Customer Experience @ (March 2025 - March 2026)
Chief Customer Officer and Co-Founder SurgeROI @ (May 2023 - January 2025)
Vice President of Player Success at Zynga @ (July 2018 - April 2023)
Senior Director of VIP Operations @ (July 2016 - July 2018)
Director VIP Operations @ (December 2014 - July 2016)
Senior Operations Manager @ (March 2012 - June 2014)
Operations Delivery Manager @ Sportingbet (June 2009 - March 2012)
Business Unit Manager @ Sportingbet (June 2007 - October 2009)
Staff Supervisor @ Sportsbook.com (January 2005 - June 2007)

Gemma Doyle Education

Harvard Business School Online
Certificate (Data Science and AI for Decision Making)
2026-2026
Worldwide Association of Business Coaches
REGISTERED CORPORATE COACH (RCC)
2021
Mariposa
Executive Leadership Certificate (Coaching & Executive Leadership)
2017
Sure Skills - Ireland
Certificate (Prince 2 Project management)
2010
Institute of Bankers - Ireland
Specialist Certificate in Contact Centre Management ( Leadership & Management)
2009
Institute of Leadership and Management - Ireland
Certificate in Owner Management (Leadership and Management as a Founder)
HOSCA
HOSCA Certificate in leadership management
2012
Bright skills
Coaching Skills (Bright skills development & Coaching 2009)
DIT Mountjoy Square - Ireland
Sales and Marketing (Sales and Marketing)
1999

Gemma Doyle Skills

AI & Automation in CX
Account Management
B2B Software
B2C
Budget Management
Build Strong Relationships
Business Coaching
Business Process Improvement
Business Reviews
Business Strategy
CRM
Call Centers
Casino
Change Management
Chief Experience Offiers
Cisco Call Manager
Coaching
Consultative Approach
Cost to Profit Transformations
Creativity
Critical Thinking
Customer Advocacy
Customer Engagement
Customer Experience
Customer Experience Transformation
Customer Lifecycle & Engagement
Customer Relations
Customer Retention
Customer Satisfaction
Customer Service
Customer Success Leadership
Customer Support
Data Interpretation
Data-driven Decision Making
Decision-Making
Executive Stakeholder Alignment
Executive Team
Gamification
Gaming
Gaming Industry
Global CX Strategy & Operations
Growth Initiatives
Growth Management
Interpersonal Communication
Key Metrics
Key Performance Indicators
Leadership
Liveperson Expert
Management
Management Of International Teams
Market Research
Marketing Campaign Management
Marketing Communications
Marketing Strategy
Marketing Technology
Metrics Driven
Microsoft Exchange
Microsoft Office
Multi-channel Marketing
Negotiation
Net Promoter Score
Online Gambling
Online Gaming
Online Marketing
Operational Excellence
Operations Management
People Management
Poker
Policy Development
Problem Solving
Process Improvement
Product Adoption
Product Development
Product Management
Record Of Success
Resource Allocation
Retention Programs
Revenue Growth Programs (VIP, Retention, Conversion, DTC)
Salesforce
Salesforce.com
Scaling Teams Internationally
Situational Leadership
Social Casino
Social Gaming
Social Media Marketing
Stakeholder Management
Strategic Accounts
Strategic Initiatives
Strategic Planning
Strategy
Support Services
Team Building
Team Leadership
Team Management
Team Motivation
Teamwork
VIP Strategy
Value Optimization
consumer insights
mobile gaming
Multi Channel Marketing

Gemma Doyle Summary

Gemma Doyle, based in Florida, United States, is currently a Vice President Customer Experience at Stealth Startup. Gemma Doyle brings experience from previous roles at Multiple Companies, Deriv, SurgeROI and Zynga. Gemma Doyle holds a 2026 - 2026 Certificate in Data Science and AI for Decision Making @ Harvard Business School Online. With a robust skill set that includes AI & Automation in CX, Account Management, B2B Software, B2C, Budget Management and more. Gemma Doyle has 1 mobile phone numbers on RocketReach.