Gemma Colby Email & Phone Number
Head of Customer Experience @ 1st CENTRAL
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Gemma Colby Location
- Reading, Reading, United Kingdom
Gemma Colby Work
- 2023 -now Head of Customer Experience @
- 2022 -now Board Member @
- 2021 -now Founding (beta) Member @
- 2020 -2023 Head Of Customer Experience @
- 2018 -2020 Customer In Life Design and Planning Manager @
- 2015 -2018 Senior Process Development Manager @
- 2012 -2015 Customer Services Centre Manager @
- 2011 -2012 Business Improvement Consultant @
- 2008 -2010 Continuous Systems Improvement Officer @
- 2008 -2008 Officer Manager @
- 2006 -2007 Call Centre Manager @ Specialised Freight Services
- 2003 -2006 Customer Services Manager @ Specialised Freight Services
- 1999 -2003 Various Customer Service roles @ Specialised Freight Services
Gemma Colby Education
- Stellenbosch University
(Business Administration, Management, Business Administration and Management)
2004-2004 - Milnerton High School 1993-1997
- Stellenbosch University
(Business)
Gemma Colby Skills
- Management
- Systems Thinking
- Business Process Re Engineering
- Performance Management
- Risk Management
- Stakeholder Management
- Business Transformation
- Business Process
- Customer Service Management
- Public Sector
- Process Improvement
- Change Management
- Training
- Customer Service
- Business Process Mapping
- Project Planning
- Training Delivery
- Project Delivery
- Process Mapping
- Business Process Improvement
Gemma Colby Summary
- Gemma Colby, based in Reading, Reading, United Kingdom, is currently a Head of Customer Experience at First Central. Gemma Colby brings experience from previous roles at Islington & Shoreditch Housing Association Ltd, Women in CX and Yell. Gemma Colby holds a 2004 - 2004 Stellenbosch University. With a robust skill set that includes Management, Systems Thinking, Business Process Re Engineering, Performance Management, Risk Management and more. Gemma Colby has 3 emails and 3 mobile phone numbers on RocketReach.
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