Client Onboarding and Placement Manager @ (July 2024 - August 2026)
Client Success Operations Manager @ (March 2022 - August 2024)
Team Manager @ (October 2021 - March 2022)
Coordinator @ (June 2017 - March 2019)
Unit Manager @ (October 2013 - October 2021)
Senior Operations Representative @ (October 2013 - June 2017)
Process Executive @ HSBC Electronic Data Processing Philippines Inc. (November 2008 - September 2013)
Gee Cortez Education
Montessori Professional College
(Human Resources Management and Services)
2004-2005
Gee Cortez Skills
Project Management
Custom Reports
Data Analytics
Client Communication
Performance Reviews
Supervisory Skills
Sanction
Quality Control
Due Diligence
KYC Verification
Attention to Detail
Standard Operating Procedure (SOP)
Daily Reports
Delegation
Operations Management
PIVOT Coaching
Coaching & Mentoring
Team Leadership
Team Management
Risk Management
Quality Assurance
Performance Management
Business Process Improvement
Analytical Skills
Data Analysis
Customer Experience
Fraud Investigations
Research
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Google Suite
Teamwork
Customer Service
Leadership
Cross-functional Team Leadership
Coaching
Communication
Problem Solving
Training Facilitation
Product Knowledge
Call Monitoring
Process Improvement
Fraud Detection
Gee Cortez Summary
Gee Cortez, based in Calabarzon, Philippines, is currently a Client Experience Manager at ClearDesk. Gee Cortez brings experience from previous roles at ClearDesk, Athena, TaskUs and Capital One. Gee Cortez holds a 2004 - 2005 Montessori Professional College. With a robust skill set that includes Project Management, Custom Reports, Data Analytics, Client Communication, Performance Reviews and more. Gee Cortez has 3 emails on RocketReach.
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