Geckolyst Information

Geckolyst helps you take customer experience management to the next level. A motely crew of data wizards, number crunchers, tech geeks and designers from Mobme, we use data analytics to help you better your business. Evaluating customer experience at every touch point, not only helps you understand evolving customer expectations, but also, the changes you need to make to meet them. With more than 46.2K current users across organisations, we have the right product for you, be your industry telecom, hospitality, retail,financial services or airlines. By analyzing data from multiple channels, our products provide a comprehensive view across touch points, and helps you view statistics like customer sentiment, product and service issues, intent to churn, emerging trends and much more; all at the click of a button. For instance using the Geckolyst NLP engine, we are able to analyze customer conversations and categorize the same to relevant topics for quick action and for future analysis purpose. We help you to accurately identify key performance areas, using robust technology that can be easily incorporated into existing systems. Also, features like alert generation based on score and sentiments and repolls to confirm that an issue has been sorted with satisfaction help organizations provide the best possible customer experience. Our AI enabled tools will definitely help create a better customer