Gavin Welsh Email & Phone Number

Head of Customer Success @ Etrading Software Ltd

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Gavin Welsh Location

London, England, GB

Gavin Welsh Work

Head of Customer Success @ (May 2026 - Present)
Global Head of Customer Success @ (March 2022 - March 2025)
EVP, Head of Customer Success @ (July 2019 - December 2021)
Director Head of Client Coverage @ (January 2017 - July 2019)
Global Head of Customer Support @ (October 2007 - July 2019)
Global Head of Client Coverage @ (October 2017 - June 2019)
EMEA DMA Manager @ (February 2004 - September 2007)
DMA and QA Analyst @ Lehman Brothers (November 2003 - February 2004)
EMEA Transaction Support Manager @ (May 2002 - October 2003)
Customer Service Manager @ Liberty (August 1998 - November 2001)
Customer Service Executive @ (January 1996 - January 1998)
Customer Service Executive @ (September 1988 - January 1996)

Gavin Welsh Education

St Bernards RC for Boys 1983-1988

Gavin Welsh Skills

Account Management
Account Planning
Agile Methodologies
Analytical Skills
Attrition Reduction
Bloomberg
Broker-Dealer Operations
Build Strong Relationships
Business Planning
Business Strategy
C-Level
CSM
Call Center Development
Capital Markets
Change Management
Communication
Contact Centers
Cryptocurrency
Customer Advocacy
Customer Analysis
Customer Engagement
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Loyalty
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Customer Surveys
Customer-Focused Service
Derivatives
Development Coaching
EMS
Electronic Trading
Enterprise Software
Equities
Equity Derivatives
Equity Trading
Exchange Connectivity
Executive Management
FIX
FX Trading
FinTech
Financial Markets
Fixed Income
Foreign Exchange
Global Teams
Hedge Funds
Investment Portfolios
JIRA
KPI Implementation
Key Metrics
Key Performance Indicators
Leadership
Managed Services
Management
Market Data
Onboarding
Operational Activities
Options
Presales
Presentation Skills
Problem Solving
Product Adoption
Product Demonstration
ROI Optimization
ROI Strategies
Relationship Building
Release Management
Renewals
Request for Proposal (RFP)
Resource Allocation
Retention Strategies
Risk Management
Root Cause Analysis
Salesforce.com
Service Levels
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Strategic Vision
Strategy
Team Development
Team Leadership
Team Management
Team Motivation
Technical Support
Ticketing Systems
Trading
Trading Systems
Unix
Voice of the Customer
XML Schema
Zendesk Customer Service Software

Gavin Welsh Summary

Gavin Welsh, based in London, England, GB, is currently a Head of Customer Success at Etrading Software. Gavin Welsh brings experience from previous roles at ITRS Group, Itiviti and TradingScreen. Gavin Welsh holds a 1983 - 1988 @ St Bernards RC for Boys . With a robust skill set that includes Account Management, Account Planning, Agile Methodologies, Analytical Skills, Attrition Reduction and more. Gavin Welsh has 1 emails on RocketReach.