Gavin Roberts Email
Head of Customer Operations @ Switch2 Energy Limited
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Gavin Roberts Location
- Brighouse, GB
Gavin Roberts Work
- 2023 -now Head of Customer Operations @
- 2022 -2023 Head Of Operations @
- 2015 -2021 Head of Customer Contact @
- 2014 -2015 Head of Contact Center @
- 2013 -2014 Operations Manager @
- 2012 -2013 National Training Manager @
- 2009 -2012 Sales Team Manager @
- 2005 -2009 Sales Delivery Manager @
- 2003 -2005 Coaching Team Manager @
- 2002 -2003 Mortgage Retentions Team Manager @
- 1998 -2002 Senior Customer Retention Agent @
- 1996 -1998 Grocery Assistant @
Gavin Roberts Education
- In training
Vocational Diploma in Management (Business Management)
2010-2011 - Calderdale College
Advanced Business Studies (BTEC) (Business and Economics)
1996-1998 - Buttershaw Upper School
10 GCSE's (Multiple)
1993-1996
Gavin Roberts Skills
- Sales Management
- Contact Center Management
- Contact Center Operations
- Learning Management
- Telephone Skills
- Banking
- Financial Services
- Training
- Call Centers
- Management
- Stakeholder Management
- Customer Retention
- Mortgage Lending
- Team Management
- Coaching
- Loans
- Sales
- Change Management
- Performance Management
- Relationship Management
- Customer Experience
- Insurance
- Risk Management
- Contact Centers
- Process Improvement
- Business Process Improvement
- Business Analysis
- Leadership
- Customer Service
- Strategy
- Retail Banking
- Project Delivery
- Team Leadership
- Business Strategy
- New Business Development
- Outsourcing
- Microsoft Word
- Strategic Planning
Gavin Roberts Summary
- Gavin Roberts, based in Brighouse, GB, is currently a Head of Customer Operations at Switch2 Energy Limited. Gavin Roberts brings experience from previous roles at CC33 FS Limited, HomeServe, Covéa Insurance and Yorkshire Building Society. Gavin Roberts holds a 2010 - 2011 Vocational Diploma in Management in Business Management @ In training. With a robust skill set that includes Sales Management, Contact Center Management, Contact Center Operations, Learning Management, Telephone Skills and more. Gavin Roberts has 1 emails on RocketReach.
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