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Gavin Payne Location
Belfast, GB
Gavin Payne Work
IT Service Desk Manager @ (October 2013 - Present)
Foreign Exchange Investigations Manager @ (June 2008 - June 2012)
Team Leader @ (January 2007 - January 2008)
Call Centre Manager @ VVM Attorneys (August 2003 - December 2007)
Gavin Payne Education
Roosevelt high school 1986-1991
Gavin Payne Skills
Business Process Improvement
Business Process Re-engineering
People Skills
Customer Service Management
Leadership
Call Center Architecture
Service Delivery
Telecommunications
Call Center Administration
Call Centers
Contact Center Optimization
Process Improvement
Outsourcing
Contact Center Operations
Customer Support
Strategy
Contact
Vendor Management
Workforce Management
Change Management
IT Service Management
Service Desk
Contact Centre Operations
Microsoft Office
Team Leadership
Business Process Re Engineering
Incident Management
Project Delivery
Sla
Team Management
IT Service Delivery
Technical Support
Strategic Planning
People Management
ITIL v3 Foundations Certified
Customer Engagement
ITIL
Contact Center Technology
Microsoft Excel
Customer Relations
Customer Experience
Customer Service
Contact Centers
Management
Project Management
Contact Center Management
SQL
Business Analysis
Gavin Payne Summary
Gavin Payne, based in Belfast, GB, is currently a IT Service Desk Manager at Belfast Metropolitan College. Gavin Payne brings experience from previous roles at Citi, TeleTech and VVM Attorneys. Gavin Payne holds a 1986 - 1991 Roosevelt high school. With a robust skill set that includes Business Process Improvement, Business Process Re-engineering, People Skills, Customer Service Management, Leadership and more. Gavin Payne has 2 emails and 1 mobile phone numbers on RocketReach.
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