Global Operations, Customer Service @ (July 2016 - April 2026)
European Process and Quality Specialist @ (September 2014 - June 2016)
Business Improvement Manager (Contact Centre) @ (May 2011 - September 2014)
Group Sales Manager @ (June 2007 - May 2011)
Gavin Hope Education
University of West London
Business and Finance
1995-1997
Norton Knatchbull School 1990-1995
Gavin Hope Skills
Strategic Planning
System Administration
UAT Coordination
Teamwork
Contact Centers
Time Management
Project Management
Business Analysis
Management
Customer Experience
Business Process Improvement
Change Management
Coaching
Six Sigma
Team Management
Analysis
Strategy
Customer Service
Sales
Operations Management
Stakeholder Management
Team Leadership
Account Management
Performance Management
CRM
Program Management
Project Planning
Organizational Development
Business Planning
Process Improvement
Outsourcing
Training
Business Development
Continuous Improvement
Business Strategy
Contract Negotiation
Forecasting
Negotiation
Culture Change
Avaya Aura
AI Literacy
Artificial Intelligence (AI)
Confluence
Continuous Improvement Culture
Continuous Process
Customer Service Management
Generative AI
Service Operation
Warranty Administration
Database Management
Organizational
See 16+see Less
Analytical Skill
Microsoft Office
Business Process
Outso
Microsoft Excel
Gavin Hope Summary
Gavin Hope, based in London, England, GB, is currently a Warranty Programme Manager at Bose Corporation. Gavin Hope brings experience from previous roles at Bose Corporation and Eurostar. Gavin Hope holds a 1995 - 1997 Business and Finance @ University of West London. With a robust skill set that includes Strategic Planning, System Administration, UAT Coordination, Teamwork, Contact Centers and more. Gavin Hope has 2 emails on RocketReach.
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