Gary Wisbey Email
General Manager @ Offshore Advantage
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Gary Wisbey Location
- Cape Town, WC, ZA
Gary Wisbey Work
- General Manager @ (August 2025 - Present)
- General Manager @ AGTC SA Ltd (August 2025 - Present)
- Head of Customer Experience @ (September 2023 - January 2025)
- Consultant – Customer Experience @ (February 2022 - September 2023)
- Head of Performance Delivery @ (August 2021 - February 2022)
- Service Delivery Manager – CX @ (June 2017 - July 2021)
- Head of Operations - Contact Centre @ (September 2015 - June 2017)
- Customer Services Director @ (June 2014 - August 2015)
- Campaign Manager and Associate Director @ (February 2011 - May 2014)
- Client Services Manager @ (March 2009 - January 2011)
- Account Director @ (April 2005 - March 2009)
Gary Wisbey Education
- Contact Centre Management Group
Bachelor (Business Administration and Marketing)
2020 - Anglia Ruskin University
Bachelor (Business Administration and Marketing)
2000
Gary Wisbey Skills
- Account Management
- Analytical Skills
- Big-Picture Thinking
- Business Administration
- Business Process Outsourcing (BPO)
- Call center start-up
- Captive Insurance
- Change Control
- Change Management
- Chatbot Testing
- Cisco Telepresence
- Client Requirements
- Client Services
- Consultancy Services
- Contact Center Consulting
- Contact Center Management
- Contact Center Optimization
- Contact Centers
- Contact Management
- Continuous Process Improvement
- Contract Negotiation
- Contract Pricing
- Cross-Functional Team Management
- Customer Experience
- Customer Experience Consulting
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Delivery Operations
- Delivery Performance
- Digital Transformation
- E-Commerce
- Employee Training
- Energy Industry
- External Clients
- Facility Management (FM)
- Fortune 500 Account Management
- Governance, Risk Management, and Compliance (GRC)
- Healthcare Industry
- ISO 9001
- Increase Productivity
- Industry Training
- Insurance Industry
- Internal & External Clients
- KPI Implementation
- KPI Reporting
- Key Performance Indicators
- Key Person Insurance
- Leadership
- Manage Complex Projects
- Managed Accounts
- Management of Direct Reports
- Marketing
- New Product Implementations
- Operational Audits
- Operational Efficiency
- Operational Excellence
- Operations
- Operations Management
- Operations Research
- Organization Skills
- P&L Management
- People Management
- Performance Planning
- Persuasive Presentations
- Problem Solving
- Quality Auditing
- Real Estate Sales
- Reducing Operating Costs
- Revenue & Profit Growth
- S&OP implementation
- Sales
- Sales Management
- Sales Planning
- Scorecard
- Service Delivery Management
- Service Improvement Plans
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Strategic Planning
- Streamlining Operational Processes
- Succession Planning
- Team Assessment
- Team Building
- Team Management
- Team Motivation
- Telemarketing
- Training
- Training and Development (HR)
- Travel
Gary Wisbey Summary
- Gary Wisbey, based in Cape Town, WC, ZA, is currently a General Manager at Offshore Advantage. Gary Wisbey brings experience from previous roles at AGTC SA Ltd, Protect Group, iBPO Solutions and Teleperformance. Gary Wisbey holds a Bachelor in Business Administration and Marketing @ Contact Centre Management Group. With a robust skill set that includes Account Management, Analytical Skills, Big-Picture Thinking, Business Administration, Business Process Outsourcing (BPO) and more. Gary Wisbey has 2 emails on RocketReach.
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