Gary Sharpe Email

Gary Sharpe Work

• 2025 -now Senior Manager - Customer Experience - Improvement and Capability @ Lloyds Banking Group
• 2022 -2025 Senior Performance Manager - Customer Experience * Colleague Capability *Collections * CX * Supplier @ Lloyds Banking Group
• 2021 -2022 Head of Supplier Management and Debt Management and Charitable Relationships * Relationship Management * @ Lloyds Banking Group
• 2021 -2021 Head Of Customer Financial Assistance and Operations Support * Collections * Transformation * People * @ Lloyds Banking Group
• 2018 -2021 Head of MBNA Customer Financial Assistance (Collections, Recoveries and Operations Support) @ Lloyds Banking Group
• 2015 -2018 SVP Head of Supplier Management * Sourcing * Contract Negotiations * Assurance Testing * @ MBNA
• 2013 -2015 SVP Head of Financial Crime and Deputy MLRO * Investigations * KYC * Fraud and AML * MLRO * @ MBNA
• 2010 -2013 SVP - Senior Compliance Manager * Regulatory Management * Code Officer * Business Support * @ MBNA
• 2009 -2010 SVP Head of Business Lending - Operations * Commercial Lending * B2B * Transformation * @ MBNA
• 2008 -2009 SVP Head of European Telemarketing, Activation and Retention * Inbound and Outbound Contact Centre * @ MBNA
• 2006 -2008 VP Customer Retention Department Lead * Sales * Retention Strategies * People Performance * @ MBNA
• 2002 -2006 VP Department Manager Collections (Late-Stage Arrears) * Customer Solutions * People Management * @ MBNA
• 2001 -2002 AVP Technical Training Officer * Collections Training * Onboarding * Management Training * @ MBNA
• 1998 -2001 Customer Financial Assistance Specialist * Treatment Optimisation * Empathetic Problem Solving * @ MBNA
• 1989 -1998 Insurance Branch Manager * Business Planning * Sales * Contact Centre Management * @ THE AUTOMOBILE ASSOCIATION LIMITED