Gary Sharpe Email
Senior Manager - Customer Experience - Improvement and Capability @ Lloyds Banking Group
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Gary Sharpe Location
- Newcastle-under-Lyme, GB
Gary Sharpe Work
- Senior Manager - Customer Experience - Improvement and Capability @ (April 2025 - Present)
- Senior Performance Manager - Customer Experience * Colleague Capability *Collections * CX * Supplier @ (November 2022 - April 2025)
- Head of Supplier Management and Debt Management and Charitable Relationships * Relationship Management * @ (October 2021 - November 2022)
- Head Of Customer Financial Assistance and Operations Support * Collections * Transformation * People * @ (April 2021 - October 2021)
- Head of MBNA Customer Financial Assistance (Collections, Recoveries and Operations Support) @ (May 2018 - April 2021)
- SVP Head of Supplier Management * Sourcing * Contract Negotiations * Assurance Testing * @ (October 2015 - May 2018)
- SVP Head of Financial Crime and Deputy MLRO * Investigations * KYC * Fraud and AML * MLRO * @ (April 2013 - October 2015)
- SVP - Senior Compliance Manager * Regulatory Management * Code Officer * Business Support * @ (November 2010 - April 2013)
- SVP Head of Business Lending - Operations * Commercial Lending * B2B * Transformation * @ (March 2009 - November 2010)
- SVP Head of European Telemarketing, Activation and Retention * Inbound and Outbound Contact Centre * @ (February 2008 - March 2009)
- VP Customer Retention Department Lead * Sales * Retention Strategies * People Performance * @ (February 2006 - February 2008)
- VP Department Manager Collections (Late-Stage Arrears) * Customer Solutions * People Management * @ (February 2002 - February 2006)
- AVP Technical Training Officer * Collections Training * Onboarding * Management Training * @ (January 2001 - February 2002)
- Customer Financial Assistance Specialist * Treatment Optimisation * Empathetic Problem Solving * @ (December 1998 - January 2001)
- Insurance Branch Manager * Business Planning * Sales * Contact Centre Management * @ (September 1989 - November 1998)
Gary Sharpe Education
- Mid Cheshire College
NEBSM (Supervisory Management)
1989-1991 - Association of Chartered Institute of Insurance
Insurance (Insurance)
1989-1990
Gary Sharpe Summary
- Gary Sharpe, based in Newcastle-under-Lyme, GB, is currently a Senior Manager - Customer Experience - Improvement and Capability at Lloyds Banking Group. Gary Sharpe brings experience from previous roles at Lloyds Banking Group. Gary Sharpe holds a 1989 - 1991 NEBSM in Supervisory Management @ Mid Cheshire College. Gary Sharpe has 1 emails on RocketReach.
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