Gary Masterson Email & Phone Number
Contact Center Professional - Requirements Management
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Gary Masterson Location
- Elgin, IL, US
Gary Masterson Work
- 2015 -now Contact Center Professional - Requirements Management @ AT&T Global Managed Services
- 2011 -now Sr. Global Contact Center Service Consultant @
- 2011 -2011 Senior Independent Consultant @ CCT Group, Inc.
- 2007 -2011 Business Transformation Consultant @
- 2005 -2007 IT Lead and Call Center Project Manager @
- 2003 -2005 Senior Independent Consultant @ CCT Group, Inc.
- 2002 -2003 Principal @ Masterson & Associates
- 2002 -2002 Senior Consultant @
- 2000 -2001 Senior Consultant @ Vanguard Communications Corp.
- 1999 -2000 Senior Independent Consultant @ CCT Group, Inc.
- 1993 -1999 VP and Sr. Project Manager @ Citibank International (Latin America Consumer Bank)
- 1985 -1991 Project Manager and User Testing Mgr, New Way to Bank @ Citibank, FSB - IL
Gary Masterson Education
- Business Analysis World
(Agile Boot Camp)
2013-2013 - DePaul University - Charles H. Kellstadt Graduate School of Business
MBA (Systems Management)
- Cornell University - School of Industrial & Labor Relations
BS (Industrial & Labor Relations)
- Illinois Institute of Technology
- Purdue University - College of Call Center Excellence
Certificate (Call Center Benchmarking)
- Keller Graduate School of Management of DeVry University
(PMP Certification Test Prep)
Gary Masterson Skills
- Customer Relationship Management Crm
- Call Center Reporting
- Technology
- Cisco Contact Center
- Cross Functional Team
- Call Center
- Data Center
- Cisco Call Manager
- VoIP
- Fishing
- Business Process Re Engineering
- CTI
- IP
- Vendor Management
- Solutions
- See 11+see Less
- Call Flow Design
- Workforce Management
- Technical Writing
- Technical Staff
- Operations
- IVR
- Voice Over Ip Voip
- Contact Centers
- Technical Staff Management
- Program Management
- Business Process
- Cross Functional Team Leadership
- Change Management
- Telephony
- Avaya Technologies
- Business Systems Analysis and Design
- Business Process Improvement
- Boating
- Design
- Project Management
- Call Center Migrations
- Water Skiing
- Call Centers
- Unified Communications
- CRM
- Water
- Business Systems
- Voice Over Ip
- Customer Relationship Management
Gary Masterson Summary
- Gary Masterson, based in Elgin, IL, US, is currently a Contact Center Professional - Requirements Management at AT&T Global Managed Services. Gary Masterson brings experience from previous roles at Thomson Reuters, CCT Group, Inc., Spanlink Communications and USG Corp.. Gary Masterson holds a 2013 - 2013 Business Analysis World. With a robust skill set that includes Customer Relationship Management Crm, Call Center Reporting, Technology, Cisco Contact Center, Cross Functional Team and more. Gary Masterson has 4 emails and 7 mobile phone numbers on RocketReach.
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