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Gary Keith Location
Santa Rosa, CA, US
Gary Keith Work
2012 -now Client Support Services Manager @
2010 -2011 ITIL Process Manager @
2004 -2010 IT Service Desk Manager @
1995 -2003 Customized Helpdesk Manager and Operations Manager @
Gary Keith Education
University of Phoenix
BSBA (Business Administration)
Gary Keith Skills
Helpdesk Management
Service Desk Management
Incident Management
Metrics Definition & Reporting
ITIL Process Development
Support Team Development
Employee Management
Help Desk Support
Data Center
ITIL
Project Management
Troubleshooting
Leadership
IT Service Management
Outsourcing
Team Building
Software Documentation
Integration
Service Management
Management
Service Delivery
IT Strategy
Call Center
Program Management
IT Operations
Service Desk
IT Outsourcing
VMware
Knowledge Management
Problem Management
Disaster Recovery
Microsoft Exchange
Problem Solving
Active Directory
Technical Support
IT Management
Customer Satisfaction
Metrics Definition and Reporting
Support
Services
Gary Keith Summary
Gary Keith, based in Santa Rosa, CA, US, is currently a Client Support Services Manager at University of California, Office of the President. Gary Keith brings experience from previous roles at Autodesk, Inc., Autodesk and Hewlett-Packard. Gary Keith holds a BSBA in Business Administration @ University of Phoenix. With a robust skill set that includes Helpdesk Management, Service Desk Management, Incident Management, Metrics Definition & Reporting, ITIL Process Development and more. Gary Keith has 2 emails and 1 mobile phone numbers on RocketReach.
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