Vice President Corporate Strategy @ (June 2017 - November 2019)
Operations Director @ (June 2014 - May 2017)
Customer Care Director and Country Manager @ (June 2012 - August 2013)
Site and Program Director @ (June 2011 - June 2012)
Director of Operations @ (June 2005 - June 2011)
Asst. Call Center Manager @ (August 2004 - May 2005)
Team Captain @ (August 2003 - July 2004)
Gary Dumael Skills
Call Centers
Performance Management
BPO
Recruiting
Training
Workforce Management
Outsourcing
Management
Coaching
Transition Management
Call Center
Business Process...
Leadership
Operations Management
Program Management
Customer Retention
Business Development
Contact Centers
Human Resources
Outsourcing Management
Team Management
Customer Service
Team Building
Telemarketing
Sales
Talent Acquisition
Telecommunications
Project Planning
Customer Experience
Vendor Management
Call Center Development
Avaya
Product Management
Service Delivery...
CRM
Service Delivery
Process Improvement
Team Leadership
Quality Assurance
Business Process
Inbound Marketing
Project Management
Employee Engagement
Lead Generation
Offshoring
Customer Satisfaction
Analysis
Sla
Budgets
Change Management
Gary Dumael Summary
Gary Dumael, based in Philippines, is currently a Independent Contractor at ArenaCX. Gary Dumael brings experience from previous roles at FGC+, Panasiatic Solutions, RingCentral and TeleTech. With a robust skill set that includes Call Centers, Performance Management, BPO, Recruiting, Training and more. Gary Dumael has 3 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Gary Dumael?
Find contact details for 700 million professionals.