Gary Blanchard Email & Phone Number
Contract Director @ Serco
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Gary Blanchard Location
- Liverpool, GB
Gary Blanchard Work
- Account Director @ (August 2020 - May 2022)
- Chief Operating Officer @ (June 2022 - January 2024)
- Contract Director @ (January 2024 - Present)
- Programme Director @ (January 2020 - August 2020)
- Chief Operating Officer @ (November 2017 - December 2019)
- Operations Director @ (October 2014 - October 2017)
- Client Manager @ (December 2012 - October 2014)
- Customer Service Manager @ (June 2012 - December 2012)
- Customer Service Manager @ (November 2008 - June 2012)
- Lead Business Support Manager @ (January 2007 - November 2008)
- Lead Business Modelling Manager @ (January 2004 - January 2007)
- Business Modeller @ (August 2001 - January 2004)
- Resource Planner @ (June 1998 - September 2000)
Gary Blanchard Education
- University of Liverpool
BSc (Computer Information Systems)
1998-2001
Gary Blanchard Skills
- Workforce Management
- Operations Management
- Contact Centre
- Call Center
- Inbound
- Customer Experience
- Stakeholder Management
- People Management
- Outsourcing
- SLA
- KPI
- Employee Engagement
- Performance Management
- Change Management
- Resource Management
- Service Delivery
- Offshore
- Customer Service
- Supplier Management
- Team Management
- Coaching
- MIS
- Capacity Planning
- Forecasting
- Scheduling
- Call Centers
- Contact Centers
- Management
- Project Planning
- Transition Management
- Operations
- Social Media
- Leadership
- Recruiting
- Business Transformation
- Public Sector
- Procurement
- Case Management
- Project Management
- Sales
- Strategic Sourcing
- Business Process Improvement
- Project Delivery
- Business Process Outsourcing
- Customer Relationship Management
- Executive Management
- Strategic Leadership
- Relationship Building
- Business Modeling
- Central Government
- Key Account Relationship Building
- Ccaas
- Customer Satisfaction
- Customer Insight
Gary Blanchard Summary
- Gary Blanchard, based in Liverpool, GB, is currently a Contract Director at Serco. Gary Blanchard brings experience from previous roles at Serco, Intelling Ltd, VFS Global and Disclosure and Barring Service (DBS). Gary Blanchard holds a 1998 - 2001 BSc in Computer Information Systems @ University of Liverpool. With a robust skill set that includes Workforce Management, Operations Management, Contact Centre, Call Center, Inbound and more. Gary Blanchard has 2 mobile phone numbers on RocketReach.
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