Garth Cooper Email & Phone Number
Voice Technology, Strategy and Analytics Manager @ Allstate
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Garth Cooper Location
- California, United States
Garth Cooper Work
- Voice Technology, Strategy and Analytics Manager @ (August 2025 - Present)
- Contact Center Solutions Consultant @ Consulting (January 2025 - July 2025)
- Sr. Expert Technology Implementation and Consulting – Amazon Connect, @ (July 2024 - December 2024)
- Engagement Manager and Product Manager and Contact Center SME @ (December 2021 - July 2024)
- Contact Center Solutions Consultant and Advisor and Delivery Lead @ Consultant (August 2019 - December 2021)
- Sr Manager, Contact Center Solutions @ (August 2018 - August 2019)
- Sr. Manager, IT Call Center Technology @ (July 2013 - August 2018)
- Director, Network and Telecommunications @ (January 2012 - January 2013)
- Telephony Program Manager @ (July 2005 - December 2012)
- Call Center Consultant @ (January 2004 - January 2005)
- Director Telecommunications @ (January 2004 - January 2004)
- Customer Management and Call Center Consultant @ DIRECTV & Toyota Financial Services (January 2001 - January 2004)
- Senior Consultant @ (June 2000 - November 2001)
- Sr. Call Center Solutions Specialist @ (November 1997 - May 2000)
Garth Cooper Skills
- Abandonment Reduction
- Avaya
- Business Process
- Business Process Improvement
- Business Relationship Management
- CRM
- CTI
- Call Center
- Call Centers
- Call Routing
- Change Management
- Cisco Call Manager
- Cisco ICM
- Cisco Systems Products
- Cisco Technologies
- Communications
- Contact Centers
- Continuous Improvement
- Cost Control & Savings
- Customer Experience
- ICM
- IT Call Center Transformation
- IT Strategy
- IVR
- Incident Management
- Integration
- Leadership
- Managed Services
- Management
- Outsourcing
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- Service Delivery
- Software Documentation
- Solution Architecture
- Strategic Planning
- Strategy
- Team Leadership
- Technical Leadership
- Technical Support
- Telecommunications
- Telephony
- Testing
- Training & Development
- Unified Communications
- Vendor Management
- VoIP
- Workforce Management
- Solution Design
- Data Center
- Microsoft Excel
- Marketing
- Training
- Customer Service
- SQL
- Training and Development
- Cost Control and Savings
- Troubleshooting
- Sales
Garth Cooper Summary
- Garth Cooper, based in California, United States, is currently a Voice Technology, Strategy and Analytics Manager at Allstate. Garth Cooper brings experience from previous roles at Consulting, SoftwareOne, Tata Consultancy Services and Consultant. With a robust skill set that includes Abandonment Reduction, Avaya, Business Process, Business Process Improvement, Business Relationship Management and more. Garth Cooper has 1 emails and 3 mobile phone numbers on RocketReach.
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