Garth Cooper Email & Phone Number
Voice Technology, Strategy and Analytics Manager @ Allstate
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Garth Cooper Location
- California, United States
Garth Cooper Work
- 2025 -now Voice Technology, Strategy and Analytics Manager @
- 2025 -2025 Contact Center Solutions Consultant @ Consulting
- 2024 -2024 Sr. Expert Technology Implementation and Consulting – Amazon Connect, @
- 2021 -2024 Engagement Manager and Sr. Consultant and Contact Center SME @
- 2019 -2021 Contact Center Solutions Consultant and Advisor and Delivery Lead @ Consultant
- 2018 -2019 Sr Manager, Contact Center Solutions @
- 2013 -2018 Sr. Manager, IT Call Center Technology @
- 2012 -2013 Director, Network and Telecommunications @
- 2005 -2012 Telephony Program Manager @
- 2004 -2005 Call Center Consultant @
- 2004 -2004 Director Telecommunications @
- 2001 -2004 Customer Management and Call Center Consultant @ DIRECTV & Toyota Financial Services
- 2000 -2001 Senior Consultant @
- 1997 -2000 Sr. Call Center Solutions Specialist @
Garth Cooper Skills
- CTI
- IVR
- Cisco ICM
- Workforce Management
- Call Center
- Quality Assurance
- Telephony
- Change Management
- Strategic Planning
- Program Management
- Telecommunications
- Vendor Management
- Solution Design
- Call Routing
- ICM
- Solution Architecture
- Cisco Technologies
- Call Centers
- Business Process
- Data Center
- Contact Centers
- Project Management
- Outsourcing
- Testing
- Cisco Call Manager
- Integration
- CRM
- Software Documentation
- Process Improvement
- Strategy
- Management
- Unified Communications
- Technical Support
- VoIP
- Avaya
- Service Delivery
- Managed Services
- Leadership
- IT Strategy
- Business Process Improvement
- Cisco Systems Products
- Microsoft Excel
- Marketing
- Training
- Customer Service
- SQL
- Abandonment Reduction
- Communications
- It Call Center Transformation
- Team Leadership
- Training and Development
- Continuous Improvement
- Cost Control and Savings
- Troubleshooting
- Sales
Garth Cooper Summary
- Garth Cooper, based in California, United States, is currently a Voice Technology, Strategy and Analytics Manager at Allstate. Garth Cooper brings experience from previous roles at Consulting, SoftwareOne, Tata Consultancy Services and Consultant. With a robust skill set that includes CTI, IVR, Cisco ICM, Workforce Management, Call Center and more. Garth Cooper has 3 emails and 3 mobile phone numbers on RocketReach.
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