Garry Jones Email
Service Delivery Manager @ CCNA | Converged Communication Network Applications
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Garry Jones Location
- Auckland, NZ
Garry Jones Work
- Service Delivery Manager @ (November 2022 - Present)
- Senior Advisor @ Health NZ (August 2022 - November 2022)
- Service Delivery Manager @ (May 2021 - August 2022)
- Director Of Service Operations @ (November 2018 - March 2021)
- Customer Operations Manager @ (March 2018 - November 2018)
- Customer Resolutions Manager (Contract) @ Crimson Consulting (November 2017 - March 2018)
- Contact Centre Manager @ iiNet (April 2014 - June 2017)
- Contact Centre Manager (Contract) @ Computershare New Zealand (February 2014 - April 2014)
- Director of Operations @ Sitel (June 2012 - December 2013)
- Chair of the Board of Trustees @ Glendowie College (January 2010 - May 2013)
- Operations Manager @ (February 2011 - March 2012)
- Contact Centre Manager @ (January 2005 - February 2011)
- Call Centre Manager @ Ihug (January 2005 - January 2006)
- Response Centre Manager @ NZAA (January 2001 - January 2005)
- Operations Manager @ TeleTech (January 1998 - January 2001)
- Director @ Living Letterboxes Limited (April 1993 - December 1997)
- Sales Consultant @ (February 1989 - April 1993)
- Stores Officer - Scott Base @ DSIR (August 1988 - February 1989)
Garry Jones Education
- NZIM
Dip MEX (Management)
2008-2009 - University of Auckland
DipBus (Business Administration)
2003-2005
Garry Jones Skills
- Inbound
- Datacom
- Customer Relations
- Call Center
- Operations Management
- People Management
- Team Leadership
- Business Process Improvement
- Human Resources
- Call Centers
- Change Management
- Cisco Call Manager
- Customer Experience
- Customer Satisfaction
- Customer Service
- IT Strategy
- Inbound Marketing
- Management
- Performance Management
- Outsourcing
- Process Improvement
- Project Planning
- Project Management
- Sales Operations
- Service Delivery
- Telecommunications
- Training
- Vendor Management
- Workforce Management
- Customer Relationship Management (CRM)
- Contact Centers
Garry Jones Summary
- Garry Jones, based in Auckland, NZ, is currently a Service Delivery Manager at CCNA | Converged Communication Network Applications. Garry Jones brings experience from previous roles at Health NZ, Whakarongorau Aotearoa // New Zealand Telehealth Services// and Crimson Education. Garry Jones holds a 2008 - 2009 Dip MEX in Management @ NZIM. With a robust skill set that includes Inbound, Datacom, Customer Relations, Call Center, Operations Management and more. Garry Jones has 2 emails on RocketReach.
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