Garreth Whelan Location
- Ireland
Garreth Whelan Work
- 2024 -now Business Owner @
- 2023 -2024 Director of Operations @
- 2022 -2023 Service Manager @
- 2018 -2023 Managed Services Lead @
- 2018 -2022 Managed Services Lead at INNOVATE @
- 2018 -2018 Managed Services Lead at INNOVATE @
- 2006 -2018 Customer Service Engineer @
- 2004 -2006 Deskside Support Specialist and Team Leader @
- 2001 -2004 Subject Matter Expert and ATL @
Garreth Whelan Education
- Drimnagh Castle
Leaving Certificate
1992-1996
Garreth Whelan Skills
- Client Relations
- Leadership
- Problem Management
- Service Improvement
- IT Operations
- Service Levels
- Key Performance Indicators
- Major Incident Management
- IT Management
- Managed Services
- Customer Experience
- Technical Service Delivery
- Customer Relationship Management (CRM)
- Vendor Management
- ITIL
- Reporting Requirements
- Team Management
- Passionate about work
- Customer Engagement
- Time Management
- Complaint Management
- Customer Service Operations
- Teamwork
- Service Delivery Management
- Customer Service
- Customer Satisfaction
- Project Management
- Hardware
- Technical Support
- Troubleshooting
- Servers
- Team Leadership
- Customer Support
- Service Delivery
- Management
- IT Service Management
- Communication
- Flexable
- Incident Handling
- Service Desk
- System X
- Strategic Thinking
- Customer Service Management
- Change Management
- Service-Level Agreements (SLA)
- Queue Management
- Technology Change Management
- Problem Solving
- Incident Management
- Constructive Feedback
- Computer Hardware
- Data Center
- Operating Systems
- Laptops
- Business Development
- Client Services
- Service Level Agreements
Garreth Whelan Summary
- Garreth Whelan, based in Ireland, is currently a Business Owner at Brightside IT. Garreth Whelan brings experience from previous roles at Landmark Technologies, INNOVATE and Innovate. Garreth Whelan holds a 1992 - 1996 Leaving Certificate @ Drimnagh Castle. With a robust skill set that includes Client Relations, Leadership, Problem Management, Service Improvement, IT Operations and more. Garreth Whelan has 1 emails on RocketReach.
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