Gargi Basu Email & Phone Number
Director_ Driver operations and customer experience @ Uncle Delivery
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Gargi Basu Location
- Delhi, India
Gargi Basu Work
- Director_ Driver operations and customer experience @ (August 2021 - Present)
- Head Of Customer Experience @ (January 2019 - July 2021)
- Operations Manager @ (April 2017 - December 2018)
- Programme Manager Customer Experience @ (February 2014 - December 2015)
- Business Manager(South) @ (December 2010 - February 2014)
- Nodal, Appellate and Regulatory Officer @ (June 2007 - November 2009)
- Complaint Resolution Analyst @ (June 2005 - May 2007)
- Customer Service Trainee @ (May 2004 - May 2005)
Gargi Basu Education
- Indian Institute of Management, Kozhikode
Strategic Leadership
2022-2023 - City College
Accounting and Business/Management
- Loreto Day School
Senior Secondary (Business/Commerce)
Gargi Basu Skills
- Analytical Skills
- Analytics
- BPO
- Business Development
- Business Process Improvement
- Business Strategy
- C-Level Leadership
- CRM
- Call Centers
- Change Management
- Client Liaison
- Coaching
- Competitive Analysis
- Complaint Management
- Contact Center Management
- Contact Center Operations
- Customer Experience
- Customer Experience Management
- Customer Loyalty
- Customer Retention
- Customer Service
- Customer Service Management
- Data Analysis
- Key Account Management
- Leadership
- MIS
- Management
- Microsoft Excel
- Negotiation
- Operations Management
- Outsourcing
- Partner Management
- Performance Management
- Presentations
- Problem Solving
- Process Improvement
- Project Management
- Recruiting
- Research
- Service Delivery
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Time Management
- Transition Management
- Vendor Management
- Yellow Belt
Gargi Basu Summary
- Gargi Basu, based in Delhi, India, is currently a Director_ Driver operations and customer experience at Uncle Delivery. Gargi Basu brings experience from previous roles at Lalamove, GlobalLogic and airtel. Gargi Basu holds a 2022 - 2023 Strategic Leadership @ Indian Institute of Management, Kozhikode. With a robust skill set that includes Analytical Skills, Analytics, BPO, Business Development, Business Process Improvement and more. Gargi Basu has 2 emails and 2 mobile phone numbers on RocketReach.
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