Gareth Phillips Email & Phone Number
Vice President Operational Transformation @ Hugo Nigeria
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Gareth Phillips Location
- Ireland
Gareth Phillips Work
- now Vice President Operational Transformation @
- 2023 -now Chief Services Officer @
- 2019 -2023 Director, WFO @
- 2019 -2019 Managing Executive, Operations Shared Services @
- 2018 -2019 Group Commercial Director @ CCI Global (Mauritius) Ltd
- 2017 -2018 Group Commercial Manager @ CCI Global (Mauritius) Ltd
- 2015 -2017 Director of Planning @
- 2014 -2015 Head of Planning @
- 2013 -2014 Resource Planning Manager @
- 2011 -2013 Business Intelligence Manager @
- 2011 -2011 Senior Operations Manager @
- 2009 -2011 Workforce Manager @
- 2007 -2009 Forecasting and Scheduling Analyst @ Teleperformance
Gareth Phillips Education
- University of South Africa/Universiteit van Suid-Afrika
BCom (Economics and Financial Management)
2003-2008 - St. Johns College 1989-2001
Gareth Phillips Skills
- Workforce Management
- Contact Centers
- Call Center
- BPO
- IEX
- Outsourcing
- Customer Experience
- Call Center Development
- Avaya
- Service Delivery
- Operations Management
- Customer Satisfaction
- Capacity Planning
- Performance Management
- ACD
- COPC
- Team Management
- IVR
- Genesys
- Call Centers
- Forecasting
- Business Process
- Call Center Administration
- Management
- Strategic Planning
- Customer Retention
- Cross-functional Team Leadership
- Process Improvement
- Leadership
- CRM
- Business Intelligence
- Analytics
- Integration
- Contact Center Management
- Project Planning
- Sla
- Telemarketing
- Contact Center Operations
- Offshoring
- Vendor Management
- Resource Management
- Outsourcing Management
- Project Management
- ERP
- Avaya Technologies
- Business Process Improvement
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Customer Relationship Management
- Business Process Outsourcing
Gareth Phillips Summary
- Gareth Phillips, based in Ireland, is currently a Vice President Operational Transformation at Hugo. Gareth Phillips brings experience from previous roles at Nutun, eBay, CCI South Africa and CCI Global (Mauritius) Ltd. Gareth Phillips holds a 2003 - 2008 BCom in Economics and Financial Management @ University of South Africa/Universiteit van Suid-Afrika. With a robust skill set that includes Workforce Management, Contact Centers, Call Center, BPO, IEX and more. Gareth Phillips has 2 emails and 1 mobile phone numbers on RocketReach.
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