Service Delivery Lead @ (February 2024 - August 2024)
Virtual Training Facilitator (VTF) @ (October 2023 - February 2024)
Account Associate @ (March 2023 - October 2023)
Customer Service Representative @ (January 2019 - April 2021)
International Customer Service Representative @ (October 2016 - November 2018)
Gamal Hamroush Education
Alexandria University
Bachelor's degree Marketing (Business Administration and Management, General)
2017-2021
Gamal Hamroush Skills
Analytical Skills
Appointment Scheduling
Appointment Setting
Arabic
Attention to Detail
Banking
Bookings
Brand Ambassadorship
Building Trust
Business Development
Business Metrics
Business Process Outsourcing (BPO)
Business Relationship Management
C-Level
CRM Software
Call Monitoring
Coaching
Communication
Communication Training
Complex Sales
Consultative Selling
Contact Center Management
Contract Negotiation
Corporates
Creative Problem Solving
Cross-Selling
Customer Loyalty
Customer Quality
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction (CSAT)
Customer Service
Daily Reports
Deal Closure
Electric Bicycles
Employee Benefits
English
Financial Services
Freight
Handle Multiple Priorities
High Performance Teams
Inbound Marketing
Interpersonal Skills
Key Metrics
Key Performance Indicators
Knowledge Acquisition
Leadership
Managing Agents
Marketing Education
Mentoring New Hires
Multitasking
Negotiation
Networking Solutions
Online Support
Operations
Oral Communication
Organization Skills
Outbound Sales
Performance Management
Phone Etiquette
Policies & Procedures
Policy Management
Presentation Skills
Problem Solving
Product Knowledge
Public Speaking
Quality Control
Record Of Success
Relationship Building
Safety Regulations
Sales
Sales Development
Sales Management
Sales Operations
Sales Processes
Sales Target Management
Service Delivery
Service Improvement Plans
Service Levels
Skill Development
Soft Skills
Spoken English
Staffing Development
Supervisory Skills
Team Leadership
Team Management
Team Motivation
Teamwork
Translation
Upselling
Virtual Training
Warm Calling
Gamal Hamroush Summary
Gamal Hamroush, based in Egypt, is currently a Senior Sales Representative at Whizz. Gamal Hamroush brings experience from previous roles at Sutherland Global Service Limited and Freelance. Gamal Hamroush holds a 2017 - 2021 Bachelor's degree Marketing in Business Administration and Management, General @ Alexandria University. With a robust skill set that includes Analytical Skills, Appointment Scheduling, Appointment Setting, Arabic, Attention to Detail and more.
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