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Gail Heafield Location
York, GB
Gail Heafield Work
Head of Contact Centre @ (September 2026 - Present)
Head of Contact Centre @ (January 2019 - Present)
Head of Contact Centre @ (April 2013 - December 2018)
Contact Centre Manager @ (March 1999 - April 2013)
Reservations Co-Ordinator @ Superbreak (July 1997 - March 1999)
Gail Heafield Education
Millthorpe 1986-1991
Gail Heafield Skills
Management
Recruiting
Customer Service
Operations Management
Customer Satisfaction
Call Center
Call Centers
Contact Centers
Team Leadership
Human Resources
Customer Retention
Performance Management
CRM
Customer Experience
Training
Account Management
Team Management
Hotels
Budgets
Leadership
Employee Training
Time Management
Hospitality
Sales
Forecasting
Coaching
Employee Engagement
Team Building
Teamwork
Revenue Analysis
Sales Management
Hospitality Management
Yield Management
Event Management
Tourism
Hotel Management
Negotiation
Front Office
Hospitality Industry
Research
Microsoft Excel
Business Development
Gail Heafield Summary
Gail Heafield, based in York, GB, is currently a Head of Contact Centre at Great Rail Journeys. Gail Heafield brings experience from previous roles at The QHotels Collection, Best Western Hotels GB, Best Western International and Superbreak. Gail Heafield holds a 1986 - 1991 Millthorpe. With a robust skill set that includes Management, Recruiting, Customer Service, Operations Management, Customer Satisfaction and more. Gail Heafield has 2 emails and 2 mobile phone numbers on RocketReach.
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