Gail Heafield Email & Phone Number
Head of Contact Centre @ Norton Park Hotel - QHotels
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Gail Heafield Location
- York, GB
Gail Heafield Work
- 2019 -now Head of Contact Centre @
- 2013 -2018 Head of Contact Centre @
- 1999 -2013 Contact Centre Manager @
- 1997 -1999 Reservations Co-Ordinator @ Superbreak
Gail Heafield Education
- Millthorpe 1986-1991
Gail Heafield Skills
- Management
- Recruiting
- Customer Service
- Operations Management
- Customer Satisfaction
- Call Center
- Call Centers
- Contact Centers
- Team Leadership
- Human Resources
- Customer Retention
- Performance Management
- CRM
- Customer Experience
- Training
- Account Management
- Team Management
- Hotels
- Budgets
- Leadership
- Employee Training
- Time Management
- Hospitality
- Sales
- Forecasting
- Coaching
- Employee Engagement
- Team Building
- Teamwork
- Revenue Analysis
- Sales Management
- Hospitality Management
- Yield Management
- Event Management
- Tourism
- Hotel Management
- Negotiation
- Front Office
- Hospitality Industry
- Research
- Microsoft Excel
- Business Development
Gail Heafield Summary
- Gail Heafield, based in York, GB, is currently a Head of Contact Centre at The QHotels Collection. Gail Heafield brings experience from previous roles at Best Western Hotels GB, Best Western International and Superbreak. Gail Heafield holds a 1986 - 1991 Millthorpe. With a robust skill set that includes Management, Recruiting, Customer Service, Operations Management, Customer Satisfaction and more. Gail Heafield has 1 emails and 2 mobile phone numbers on RocketReach.
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