2022 -2024 Senior Manager Cyber Security Problem Management @
2019 -2022 Cyber Security Problem Manager @
2017 -2019 Information Technology Service Desk Team Lead @
2013 -2017 Manager Employee IT Service Desk @
2010 -2013 Senior Support Analyst @
2010 -2010 Client Solution Consultant @
2009 -2010 Technical Support Representative Tier 2 @
2007 -2009 I.T Consultant @ S.T.I C.A
2005 -2006 Network Administrator and Consultant @ LA sistemas s.a.
2003 -2005 Shift Supervisor @ Caspian Group
2000 -2003 Technical Support @ Pegasus Software
Gabriel Alvarez Education
Schulich School of Business - York University
(Business Administration and Management, General)
2018-2018
University of Toronto
(Information Technology)
2013-2013
Universidad Nueva Esparta
Diploma (Computer Science Technician)
1998-2000
Gabriel Alvarez Skills
Active Directory
Troubleshooting
VPN
DNS
Technical Support
ITIL
Agile Methodologies
Kanban
Incident Management
Operating Systems
DHCP
Business Analysis
Networking
Security
Production Support
Software Installation
Lotus Notes
Remote Desktop
Project Management
Management
Remote Assistance
Remote Support
Banking Support
Incident
Help Desk Support
Help Desk Implementation
Databases
Microsoft Office
Requirements Analysis
Team Leadership
Vendor Management
IT Service Management
Software Development Life Cycle (SDLC)
Software Development Life Cycle Sdlc
Software Development Life Cycle
Gabriel Alvarez Summary
Gabriel Alvarez, based in Canada, is currently a Senior Manager - Cybersecurity Operations - Service Delivery Management at Scotiabank. Gabriel Alvarez brings experience from previous roles at Scotiabank and ICES. Gabriel Alvarez holds a 2018 - 2018 Schulich School of Business - York University. With a robust skill set that includes Active Directory, Troubleshooting, VPN, DNS, Technical Support and more. Gabriel Alvarez has 3 emails and 1 mobile phone numbers on RocketReach.
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