FWD Helsinki Information

FWD is a boutique design agency focused in data driven service design using modern and proven methods. Our work is focused in improving customer service both for our clients and our clients' clients. Our expertise is understanding subscription based services and their ecosystems, working mainly with media companies, operators and entertainment. Our goal is to always quantify our clients' problems, bottlenecks and other issues and find a solution through developing a business case. We design happy customers through consulting and design.