Futoun Koudsi Email & Phone Number
Vice President Customer Service @ DHL Express UAE
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Futoun Koudsi Location
- Dubai, AE
Futoun Koudsi Work
- Vice President Customer Service @ (May 2024 - Present)
- Contact Center Senior Manager @ (September 2017 - Present)
- Resourcing and Recruitment Manager @ (October 2012 - August 2017)
- Customer Service Manager @ (November 2007 - September 2012)
Futoun Koudsi Education
- University of Westminster
Master of Arts (M.A.) (Tourism Management)
2003-2006 - University of Aleppo
Bachelor's degree (French Language and Literature)
1994-1998
Futoun Koudsi Skills
- Analytical Skills
- Assessment & Development Centre Design
- Attention to Detail
- Business Administration
- Business Coaching
- Business Development
- Business Planning
- Business Strategy
- Business Unit Management
- Change Initiatives
- Change Management
- Coaching
- Communication
- Conducting Workshops
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Experience
- Customer Interaction
- Customer Satisfaction
- Customer Service Management
- Financial Analysis
- Financial Performance
- Interpersonal Skills
- Key Performance Indicators
- Languages English/French/Arabic
- Leadership
- Leadership Development
- Manufacturing Process Improvement
- Operations Improvement
- People Management
- Performance Metrics
- Presentations
- Problem Solving
- Project Management
- Retail Sales
- Service Levels
- Staff Training
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Strategic Planning
- Strategic Thinking
- Succession Planning
- Talent Development
- Talent Management
- Team Leadership
- Team Management
- Transformation Programs
- Voice of the Customer
- Word, Excel, Power Point
- financial and Budget Control
- HR
- Recruitment
- Talent Acquisition
- Power Point
- Word
- Nes
- Microsoft Excel
- Excel
Futoun Koudsi Summary
- Futoun Koudsi, based in Dubai, AE, is currently a Vice President Customer Service at DHL Express UAE. Futoun Koudsi brings experience from previous roles at DHL Express UAE and DHL Express. Futoun Koudsi holds a 2003 - 2006 Master of Arts (M.A.) in Tourism Management @ University of Westminster. With a robust skill set that includes Analytical Skills, Assessment & Development Centre Design, Attention to Detail, Business Administration, Business Coaching and more. Futoun Koudsi has 2 emails and 2 mobile phone numbers on RocketReach.
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