Sorenson is a global language services providers, combining assistive technology with human-centric accessibility solutions. We strive to increase understanding, unlock opportunities, and help organizations build a culture of belonging through innovative communication solutions for individuals and business: call captioning and Video Relay Services (VRS), on-site and Video Remote Interpreting in signed and spoken languages, real-time captioning, on-demand multilingual speech translation and transcription.
With more than 20 years of experience providing communication accessibility services, our company impact extends beyond the connections we support. Under Sorenson’s Impact and ESG Vision and Action Plan, we’re supporting employment opportunities for Deaf and hard-of-hearing people, driving economic growth for underserved communities, and promoting an inclusive workplace for our own employees.
CaptionCall by Sorenson provides captioned telephones to those who have hearing loss and have difficulty hearing on the telephone. Similar to captioned television, CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen.
CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service. The CaptionCall service is supported through the federal government’s Interstate Telecommunications Relay Service fund. This fund is established to fulfill the mandate of the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses communication assistants who convert the calling party’s spoken words into captioned text.
ClearCaptions: Meaningful work. Flexible culture. Real impact.
ClearCaptions is an FCC-certified telecommunications provider delivering caption phones and call captioning services to eligible individuals with hearing loss at no cost under Title IV of the Americans with Disabilities Act (ADA). We’ve served the hard-of-hearing community since 2011, helping hundreds of thousands of customers and their families stay close nationwide.
Our team does meaningful work every day, collaborating across a remote-first environment where our ideas shape the services that matter most to our customers. We invest in employee growth, value expertise, and provide flexibility and tools our employees require to do their best work.
ClearCaptions is an industry leader, earning a place on the Inc. 5000 list of fastest-growing private companies in America for several consecutive years. We are also a back-to-back Top 100 Inspiring Workplace (2025, 2026) in North America, receiving special recognition for Culture and Purpose in 2026, and a Great Place to Work-certified company.
This recognition reflects our commitment to putting our people first while driving innovation and advancement in our industry. Our growth enables us to serve more Americans with hearing loss and make an even greater impact on the lives of those who need our services most.