Fredrik Vikström Email
Manager 2nd Line Tech Support @ TeliaSonera
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Fredrik Vikström Location
- Sweden
Fredrik Vikström Work
- Manager 2nd Line Tech Support @ (September 2019 - Present)
- Team Manager @ (June 2012 - Present)
- COPC Coordinator @ (September 2011 - March 2012)
- Assistant Contact Center Manager @ (January 2006 - March 2012)
- Teammanager @ (March 2008 - December 2010)
- Coach and Trainer @ (June 2006 - February 2008)
- Technical Support Advisor @ (January 2006 - June 2006)
- Technical Support Advisor @ (September 2004 - December 2005)
- Network Operator @ (January 2001 - December 2003)
Fredrik Vikström Skills
- Team Leadership
- Service Delivery
- Call Center
- Problem Solving
- Coaching
- Lean Thinking
- Worldclass support
- Contact Center Management
- Call Centers
- Outsourcing
- Contact Centers
- Technical Support
- Workforce Management
- Customer Experience
- Customer Satisfaction
- Management
- Customer Retention
- Networking
- Telecommunications
- Team Management
- COPC
- Process Improvement
- Performance Management
- Avaya
- Telemarketing
- Operations Management
- BPO
- CRM
- Quality Assurance
- Customer Support
- Business Process Improvement
Fredrik Vikström Summary
- Fredrik Vikström, based in Sweden, is currently a Manager 2nd Line Tech Support at Telia. Fredrik Vikström brings experience from previous roles at TeliaSonera and Teleperformance Nordic. With a robust skill set that includes Team Leadership, Service Delivery, Call Center, Problem Solving, Coaching and more. Fredrik Vikström has 5 emails on RocketReach.
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