Retail Salesperson @ Gaming Library (October 2022 - March 2023)
Social Media Manager @ (April 2017 - Present)
Graphic Designer and Video Editor @ (April 2022 - December 2023)
Freelance Graphic Designer @ Faasa (January 2021 - March 2022)
Technical Support Agent @ (April 2019 - January 2021)
Collections Agent (Telstra) @ (October 2017 - January 2019)
Processing Officer (Careers Australia) @ (January 2016 - May 2017)
Frederick Sevilla Education
Technological Institute of the Philippines
Frederick Sevilla Skills
Account Management
Billing Systems
Blogging
Business Development
Business Planning
Business Process Outsourcing (BPO)
Business Strategy
Call Center Administration
Chat
Client Rapport
Coaching
Communication
Complaint Management
Content Management
Content Marketing
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Representatives
Customer Service Systems
Customer Support
E-Commerce
Event Coordination
Event Planning
Exceeding Customer Expectations
Game Design
Game Theory
Graphic Design
Interpersonal Skills
Inventory Management
Management
Market Research
Marketing
Marketing Strategy
Microsoft Office
Negotiation
New Business Development
Page Layout
Performance Management
Product Demonstration
Project Management
Remote Troubleshooting
Research
Retail Sales
Sales Management
Social Media Marketing
Strategic Planning
Strategy
Team Leadership
Training
Upselling
Video Editing
Frederick Sevilla Summary
Frederick Sevilla, based in Philippines, is currently a Online Customer Support at ThinkLibrary Inc.. Frederick Sevilla brings experience from previous roles at Gaming Library, PRE Games and London Outsourced. Frederick Sevilla holds a Technological Institute of the Philippines. With a robust skill set that includes Account Management, Billing Systems, Blogging, Business Development, Business Planning and more.
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