Frederick Nguyen Email
Service Delivery Specialist @ Telstra
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Frederick Nguyen Location
- Sydney, NSW, AU
Frederick Nguyen Work
- 2023 -now Service Delivery Specialist @
- 2016 -2023 Asset Officer @
- 2013 -2016 ISC Workflow and Incident Analyst @
- 2012 -2013 Pick and Packer @
- 2011 -2012 Volunteer and Computing Tutor @ Inspire Community
- 2009 -2010 Customer Service Assistant @ Playtime Entertainment
- 2007 -2008 Kitchen Hand @
Frederick Nguyen Education
- Australian College Of Commerce & Management - RTO Code 1441
Certificate III (Customer Contact)
2013-2014 - TAFE
Diploma (Information Technology)
2010-2011 - TAFE
Certificate IV (Information Technology)
2009-2010 - Miller Technology High School
Higher School Certificate
2002-2008
Frederick Nguyen Skills
- Incident Management
- Customer Service
- Telecommunications
- Cisco Technologies
- Service Desk
- Service Delivery
- Networking
- BMC Remedy
- Microsoft Office
- Call Centers
- SLA
- Active Directory
- Help Desk Support
- Technical Support
- Information Technology
- Managed Services
- LAN-WAN
- Routers
- Conflict Resolution
- Cisco Call Manager
- Windows XP
- VoIP
- Troubleshooting
- IT Operations
- Employee Training
- Fault Finding
- Technical Analysis
- User Acceptance Testing
- ITIL
- Contact Centers
- Asset Management
- Knowledge Management
- Configuration Management
- Vendor Management
- Lan Wan
Frederick Nguyen Summary
- Frederick Nguyen, based in Sydney, NSW, AU, is currently a Service Delivery Specialist at Telstra. Frederick Nguyen brings experience from previous roles at Telstra, Jalco and Inspire Community. Frederick Nguyen holds a 2013 - 2014 Certificate III in Customer Contact @ Australian College Of Commerce & Management - RTO Code 1441. With a robust skill set that includes Incident Management, Customer Service, Telecommunications, Cisco Technologies, Service Desk and more. Frederick Nguyen has 3 emails on RocketReach.
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