Frederick Daum Email & Phone Number
Vice President Contact Centers @ National Grid
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Frederick Daum Location
- United States
Frederick Daum Work
- Vice President Contact Centers @ (January 2024 - Present)
- Executive Director of Customer Operations and Energy Cloud @ (April 2019 - January 2024)
- Director of Customer Contact and Billing- Long Island @ (September 2013 - April 2019)
- Process Integration Manager- Customer Contact @ (September 2010 - September 2013)
- Operations Manager- Meter Reading and Field Collections @ (April 2007 - September 2010)
- Senior Site Supervisor- Gas Operations @ (December 1987 - April 2007)
Frederick Daum Education
- Saint Joseph's University - Erivan K. Haub School of Business
EMBA (Business)
2007-2008
Frederick Daum Skills
- Energy
- Forecasting
- Customer Satisfaction
- Change Management
- Team Building
- Leadership Development
- Call Centers
- Analysis
- Process Improvement
- Strategic Planning
- Performance Management
- Training
- Strategic Leadership
- Project Management
- Quality Assurance
- Program Management
- Leadership
- Customer Experience
- Operations Management
- Microsoft Office
Frederick Daum Summary
- Frederick Daum, based in United States, is currently a Vice President Contact Centers at National Grid. Frederick Daum brings experience from previous roles at PSEG. Frederick Daum holds a 2007 - 2008 EMBA in Business @ Saint Joseph's University - Erivan K. Haub School of Business. With a robust skill set that includes Energy, Forecasting, Customer Satisfaction, Change Management, Team Building and more. Frederick Daum has 1 emails and 3 mobile phone numbers on RocketReach.
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