Frédéric Walch Email

Generative AI for Customer Services @ Orange

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Frédéric Walch Location

Lyon, FR

Frédéric Walch Work

2023 - now Generative AI for Customer Services @ Orange
2023 - now Training and knowledge popularisation @ Orange
2016 - now Cognitive Expert @ Orange

2021 - now Contact center support @ Orange
2016 - now Chatbot and phonebot Designer and developper @ Orange
2011 - 2016 Customer services business support and solutions - International Delivery @ Orange
2010 - 2011 Seeking for activity @ Taipei
2008 - 2010 Call Center IT Architect @ Orange
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2008 - 2010 Call Centre Software Developpment Manager @ Orange
2005 - 2008 Project Manager in charge of Telecom infrastructure @ Orange

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Frédéric Walch Education

University of Plymouth
Bachelor of Engineering (Engineering)
1993 - 1995
Faculté De Droit, D’Économie Et De Gestion De L'Université D'Angers
1990 - 1992

Frédéric Walch Skills

COPC Registered Coordinator
Customer Experience
Contact Centers

Outsourcing
Telecommunications
IVR
VoIP
SIP
CTI
Genesys

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Frédéric Walch Summary

Frédéric Walch, based in Lyon, FR, is currently a Generative AI for Customer Services at Orange. Frédéric Walch brings experience from previous roles at Orange. Frédéric Walch holds a 1993 - 1995 Bachelor of Engineering in Engineering @ University of Plymouth. With a robust skill set that includes COPC Registered Coordinator, Customer Experience, Contact Centers, Outsourcing, Telecommunications and more. Frédéric Walch has 3 emails on RocketReach.

Frédéric Walch Emails

Found 3 emails

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