Fred Thomas Email & Phone Number
Independent Consultant | Support Operations and AI Enablement
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Fred Thomas Location
- Houston, TX, US
Fred Thomas Work
- 2025 -now Independent Consultant | Support Operations and AI Enablement @ Freelance
- 2024 -2025 Sr. Manager, Support Operations @
- 2022 -2024 Manager, Business Systems and Operations @
- 2020 -2022 Lead Business Systems Analyst, Customer Support Systems @
- 2018 -2020 Sr. Customer Success Operations Manager @
- 2018 -2018 Zendesk Developer | RevOps Consultant @
- 2014 -2018 Senior Support Engineer @
- 2011 -2014 Manager, Customer Support @
- 2009 -2011 Director, Media Arts Program @
- 2005 -2009 Sr. Professional Services Consultant @
Fred Thomas Education
- United Staes Navy
(Electrical and Electro-mechanical Engineering)
- Los Angeles Film School
Associate of Science - Audio Production (LARS) (Audio Engineering)
Fred Thomas Skills
- Zendesk Development
- Business Strategy
- Scrum
- System Testing
- Business Requirements
- Scrum Master
- CSPO
- GDPR
- Product Owner
- Agile Project Management
- Agile Environment
- Testing
- Customer Service Management
- Customer Service
- Project Plans
- Process Design
- Communication
- User Acceptance Testing
- Enterprise Solution Design
- Requirements Gathering
- Technical Solution Design
- Acceptance Testing
- Refunds
- Problem Solving
- Critical Thinking
- Analytical Skills
- Customer Relationship Management (CRM)
- System Deployment
- Software Development
- Customer Retention
- Identifying Issues
- Product Management
- Zendesk
- Software Integration
- Technical Support
- Customer Satisfaction
- Project Management
- Military Experience
- Customer Engagement
- Customer Experience
- Cloud Computing
- Digital Media
- Agile Methodologies
- Salesforce.com
- Team Leadership
- Leadership
- Training
- Customer Support
- Single Sign-On (SSO)
- Networking
- Facebook API
- Sound
- Sales
- Reporting And Analysis
- MIDI
- Instruction
- Community Engagement
- Audio Engineering
- Sound Editing
- SAN
- Machinery
- Google Analytics
- Compliance PCI
- Digital Audio
- Statistics
- Integration
- Pro Tools
- Keys
- Youth Leadership
- Logic Pro
- Switches
- Engineering
- Support
- Circuits
- Customer Events
- API
- Propulsion
- Documentation
- Poetry
- Professional Audio
- Single Sign On Sso
- Information Security
- Social Media
- Sound Design
- Workstations
- Gas
- Peripherals
- Payment Card Industry Data Security Standard Pci Dss
- Software As A Service Saas
- Music Creation
- Music
- QC
- Sales Management
- Music Industry
- Audio Editing
- Maintenance
- Music Production
- Software Sales
- Post Production
- Philosophy
- Analytics
- Avid
- Multimedia
- Art
- Code
- Account Management
- Sales Channel
- Electrical Troubleshooting
- Records
- Materials
- Software
- Components
- Video
- Live Sound
- Bug Tracking
- Audio Post Production
- Professional Services
- Product Demonstration
- Solenoid Valves
- Optimization
- Recording
- Payment Card Industry Data Security Standard
Fred Thomas Summary
- Fred Thomas, based in Houston, TX, US, is currently a Independent Consultant | Support Operations and AI Enablement at Freelance. Fred Thomas brings experience from previous roles at Redis, NextRoll and AdRoll. Fred Thomas holds a United Staes Navy. With a robust skill set that includes Zendesk Development, Business Strategy, Scrum, System Testing, Business Requirements and more. Fred Thomas has 1 emails and 4 mobile phone numbers on RocketReach.
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