Fred Sullivan Email
Senior Team Manager - Incident Management @ Vodafone
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Fred Sullivan Location
- Manchester, England, GB
Fred Sullivan Work
- 2018 -now Senior Team Manager - Incident Management @
- 2013 -2016 Service Incident Manager @
- 2005 -2007 Report Analyst @
- 2016 -2018 Senior Team Manager - Escalation Management @
- 2002 -2005 Telemarketing Promoter @ Online Telephone Fundraising
Fred Sullivan Education
- The University of Manchester
Bachelor of Arts (BA) (Religions and Theology)
2002-2005
Fred Sullivan Skills
- ITIL
- Incident Management
- Telecommunications
- Sla
- Service Delivery
- Managed Services
- Service Desk
- Vendor Management
- Management
- Call Centers
- IT Service Management
- Mobile Devices
- Service Management
- Team Management
- Outsourcing
- Project Delivery
- IT Operations
- Customer Experience
- Customer Service
- Change Management
- Cisco Technologies
- Data Center
- Integration
- VoIP
- IP
- Service Improvement
- Contact Centers
- Escalations Management
- WAN
- Unified Communications
- Switches
- Network Design
- Incident Handling
- Cloud Computing
- Project Management
- Networking
- Project Coordination
- People Management
- Escalation Management
- Call Center
- BMC Remedy
- Problem Management
- Service Level Management
- Escalation Process
- Major Incident Management
- Service-Level Agreements (SLA)
- Film Criticism
- Film History
- Coaching
- Service Level Agreements Sla
- Performance Management
- Service Level Agreements
Fred Sullivan Summary
- Fred Sullivan, based in Manchester, England, GB, is currently a Senior Team Manager - Incident Management at Vodafone. Fred Sullivan brings experience from previous roles at Vodafone Global Enterprise, Openreach, Vodafone and Online Telephone Fundraising. Fred Sullivan holds a 2002 - 2005 Bachelor of Arts (BA) in Religions and Theology @ The University of Manchester. With a robust skill set that includes ITIL, Incident Management, Telecommunications, Sla, Service Delivery and more. Fred Sullivan has 1 emails on RocketReach.
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