2022 -
2023 VP, Global Customer Success Management @
2019 -
2021 Managing Director, Global Customer Success @
2007 -
2019 Vice President, Global Customer Success @
Fred Muller Education
University of Phoenix
Bachelor of Science (Business Administration, Management, Business Administration and Management)
Northeastern University
Berklee College of Music
(Music)
Fred Muller Skills
Financial Results
Escalations Management
Customer-Focused Selling
Voice of the Customer
Value Realization
Customer Retention
Leadership
Customer Lifecycle Management
Customer Satisfaction
Customer Advocacy
Software as a Service (SaaS)
Customer Success
Customer Experience
Customer Insight
Strategy
CRM
Strategic Planning
Account Management
Sales Process
Channel Partners
Software Industry
Cloud Computing
Business Transformation
Agile Methodologies
Pre-sales
Solution Selling
Consulting
Go-to-market Strategy
Customer Engagement
Black Belt
Customer Loyalty
Analytical Skills
Data Science
Data Analysis
Salesforce.com
Gainsight
Tableau
Design Thinking
Cross-functional Team Leadership
Team Leadership
Mentoring
Communication
Talent Management
Customer Journey Mapping
Customer Experience Management
Global Management
Executive Leadership
Net Promoter Score
Product Adoption
Renewals
Key Performance Indicators
Objectives and Key Results (OKRs)
Fred Muller Summary
Fred Muller, based in Washington, DC, US, is currently a Principal at Outcome Led Growth. Fred Muller brings experience from previous roles at Avid, Citrix and CA Technologies. Fred Muller holds a Bachelor of Science in Business Administration, Management, Business Administration and Management @ University of Phoenix. With a robust skill set that includes Financial Results, Escalations Management, Customer-Focused Selling, Voice of the Customer, Value Realization and more. Fred Muller has 2 emails and 4 mobile phone numbers on RocketReach.
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