Frank Pompa Email
Support Operations Engineer — AI and Integrations @ Treew
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Frank Pompa Location
- Cuba
Frank Pompa Work
- Support Operations Engineer — AI and Integrations @ (April 2025 - Present)
- QA and Support Operations Analyst @ (November 2024 - April 2025)
- Support Specialist and Zendesk Administrator @ (March 2024 - November 2024)
- Principal Systems Administrator @ (December 2022 - March 2024)
- System Administrator @ (August 2022 - December 2022)
- Computer Science Specialist @ (February 2022 - August 2022)
Frank Pompa Education
- Universidad Tecnológica de La Habana "José Antonio Echeverría", CUJAE
Electronic and Telecomunications Engineer
2021 - Universidad de las Ciencias Informáticas
Curso de Posgrado
2022
Frank Pompa Skills
- 3CX administrator
- AI Agents
- Administración de sistemas
- Administración de sistemas Linux
- Agile Methodologies
- Analítica de datos
- Análisis de datos
- Atención al cliente
- Capacidad de análisis
- CheckMK
- Ciencias de la computación
- Claude Code
- Comunicación
- Conversational AI
- Customer Success
- Customer Support
- Customer Support Process Optimization
- Data Analysis & Reporting (Zendesk Explore)
- Digital Transformation
- Dirección de equipos
- Experiencia del cliente
- FastAPI
- Flujos de negocio
- Gestión
- Gestión de redes
- Gestión de servicios de TI
- Gestión de sistemas
- Gestión de supervisión
- ITSM de Freshservice
- Infraestructura de software
- Ingeniería de telecomunicaciones
- Inteligencia artificial conversacional
- Interactive Voice Response (IVR)
- Internet of Things (IoT)
- Mensajería instantánea para empresas
- Mobile Testing
- Model Context Protocol (MCP)
- Narración de datos
- Planificación de proyectos
- Platform Integration (APIs & Webhooks)
- Prompt Engineering
- Python (Programming Language)
- Quality Assurance
- Research Skills
- Resolución de problemas
- Seguridad de redes
- Servicio de soporte técnico
- Sistema de Monitoreo
- Sistemas de gestión
- Sistemas de telecomunicaciones
- Sistemas informáticos
- Software Testing
- Soporte técnico
- Technical Support
- Technical Troubleshooting (Zendesk)
- Telecommunications Engineering
- Test Planning
- Trello and Jira
- Twilio
- Twilio Flex
- Ultimate
- Voz sobre IP (VoIP)
- Wireless Communications Systems
- Wireless Sensor Networks
- Zendesk
- Zendesk AI
- Zendesk Administrator & Configuration
- Zendesk for Employee Experience
- ingles
- · Supervisión proactiva
Frank Pompa Summary
- Frank Pompa, based in Cuba, is currently a Support Operations Engineer — AI and Integrations at Treew. Frank Pompa brings experience from previous roles at Treew and ETECSA. Frank Pompa holds a Electronic and Telecomunications Engineer @ Universidad Tecnológica de La Habana "José Antonio Echeverría", CUJAE. With a robust skill set that includes 3CX administrator, AI Agents, Administración de sistemas, Administración de sistemas Linux, Agile Methodologies and more.
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