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Frank Lock Location
Malvern, PA, US
Frank Lock Work
Director Contact Center Strategy and Development @ (May 2025 - Present)
Contact Center Operations Manager @ (October 2020 - May 2025)
Director, Information Center @ (January 2012 - November 2019)
Customer and Business Operations Director and Leader, Information Center @ (May 2000 - December 2011)
Business Program Manager @ (November 1997 - April 2000)
Process and System Associate, Information Technology @ Astra Merck (June 1994 - October 1997)
Senior Systems Analyst, Information Technology @ (September 1989 - June 1994)
Frank Lock Education
Penn State University
MBA
University of Delaware
Bachelor of Electrical Engineering
Frank Lock Skills
Pharmaceutical Industry
Cross-functional Team Leadership
Leadership
Pharmaceutical Sales
Product Launch
Strategic Planning
Strategy
Vendor Management
Business Analysis
Change Management
Healthcare
Managed Care
Management
Oncology
Process Improvement
Contact Centers
Contact Center Management
Operational Excellence
Team Leadership
Budgeting
Contract Management
Frank Lock Summary
Frank Lock, based in Malvern, PA, US, is currently a Director Contact Center Strategy and Development at Med Communications. Frank Lock brings experience from previous roles at Med Communications and AstraZeneca. Frank Lock holds a MBA @ Penn State University. With a robust skill set that includes Pharmaceutical Industry, Cross-functional Team Leadership, Leadership, Pharmaceutical Sales, Product Launch and more. Frank Lock has 2 emails and 1 mobile phone numbers on RocketReach.
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