Service Delivery Manager (Infrastructure domain) - TotalEnergies @ (September 2016 - December 2019)
Engagement Manager on French Fuel company for Private Cloud contract @ (February 2018 - March 2023)
Support Function Manager (Automation and Process and Quality) - TotalEnergies @ (September 2016 - June 2018)
Infrasturcture and Organizational Project Director for Volkswagen @ (February 2005 - December 2007)
Transformation and transition Manager on ITIL processes and ITSM tool on 4 contracts - TotalEnergies @ (January 2016 - October 2016)
Delivery Head @ (September 2021 - December 2023)
Head of Service Management Service Line - TotalEnergies Marketing Services @ (January 2012 - January 2016)
Service Manager, Project and Application and crisis Services manager - TotalEnergies Marketing Services @ (January 2009 - January 2012)
Production Manager and Crisis Manager - TotalEnergies Marketing Services @ (January 2008 - January 2009)
Infrasturcture and Organizational Project Director - Volkswagen @ (February 2005 - December 2007)
Support Function Manager (Automation and Process and Quality) on French fuel company contract @ (September 2016 - June 2018)
Transfo and transi Manager on ITIL processes and ITSM tool on 4 contracts for French fuel company @ (January 2016 - October 2016)
Network System Engineer @ (September 1998 - January 2005)
Head of Service Management Service Line on French fuel company contract @ (January 2012 - January 2016)
Service Manager, Project and Application and crisis Services manager on French fuel company @ (January 2009 - January 2012)
Production Manager and Crisis Manager on French fuel company contract @ (January 2008 - January 2009)
Service Delivery Manager on French fuel company contract @ (September 2016 - December 2019)
Franck Mercier Education
CAPGEMINI
CONNECT & DRIVE (Leadership program)
2015-2015
ENC BESSIERE
Database and Network specialties (honors) (Informatique)
1997-1998
Franck Mercier Skills
Anglais professionnel
Outsourcing It
Management services IT
Management IT
IT Outsourcing
Infrastructure
Data Center
ITIL
Active Directory
Lotus Domino
Sales
Team Management
DES
Virtualization
Sales Executive
Change Management
Service Management
Service Level Agreement
Avant Vente
Outsourcing
Management Des Processus
Gestion Des Services
Pre Sales
Services
Cloud Computing
VMware
IT Management
Anglais
IT Service Management
HP Service Manager
Hp Connect It
Pilotage Projet
Consulting
Gestion de projet
Hp Service Center
Bonnes Pratiques Itil
Gestion de projets
Hewlett Packard
Management
Architecture de solution
Norme Iso 20000
Architecte Solutions Hp
Hp Service Anywhere
Coordination de projet
Integration
Prestation de service
Franck Mercier Summary
Franck Mercier, based in Île-de-France, France, is currently a Delivery Executive at Capgemini. Franck Mercier brings experience from previous roles at Capgemini. Franck Mercier holds a 2015 - 2015 CONNECT & DRIVE in Leadership program @ CAPGEMINI. With a robust skill set that includes Anglais professionnel, Outsourcing It, Management services IT, Management IT, IT Outsourcing and more. Franck Mercier has 2 emails on RocketReach.
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