Frances Taylor's Location
United Kingdom
Frances Taylor's Work
- Customer Experience Consultant @ IHG Hotels & Resorts
- Customer Experience Consultant @ Abellio Group
- Customer Experience Consultant @ Stagecoach Rail
- Interim Director of Commercial Services @ Carnival UK (P&O Cruises & Cunard)
- Interim Director of Guest and Trade Services @ Royal Caribbean Group
- Interim Programme Director - Contact Centre @ Royal Caribbean Group
- Head of Contact Centres @ British Airways
- Head of Brands and Product Development @ British Airways
- GM, Service Recovery and Staff Travel @ British Airways
- SM Shorthaul Brands, Subsidiaries and Franchises @ British Airways
Frances Taylor's Education
- Lancaster University
MBA
1991 - 1993 - University of Bath
Bachelor of Science (BSc) (Economics and Politics)
1982 - 1985
Frances Taylor's Skills
- Strategy
- Change Management
- Management
- Customer Experience
- Stakeholder Management
- Product Development
- Customer Service
- Business Strategy
- Leadership
- Performance Management
Frances Taylor's Summary
Frances Taylor, based in United Kingdom, is currently a Customer Experience Consultant at InterContinental Hotels Group (IHG®), bringing experience from previous roles at Abellio Group, Stagecoach Rail, Carnival UK and Royal Caribbean International. Frances Taylor holds a 1991 - 1993 MBA @ Lancaster University. With a robust skill set that includes Strategy, Change Management, Management, Customer Experience, Stakeholder Management and more, Frances Taylor contributes valuable insights to the industry. Frances Taylor has 2 emails on RocketReach.
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