Frances McLaughlin Email
Head of Customer Lifecycle Management, Mortgages @ HSBC
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Frances McLaughlin Location
- Sydney, NSW, AU
Frances McLaughlin Work
- Head of Customer Lifecycle Management, Mortgages @ (August 2025 - Present)
- Senior Product Manager, Mortgages @ (September 2019 - August 2025)
- Chief Administration Officer @ (September 2018 - September 2019)
- Senior Manager, Customer Experience and Customer Relations @ (January 2014 - August 2018)
- Senior Deposit Product Manager @ (November 2010 - December 2013)
- Head of Deposits @ Citibank (May 2008 - September 2010)
- Collections Site Manager @ Citibank (January 2007 - April 2008)
- Front End Collections Manager @ Citibank (July 2005 - January 2007)
- Management Associate @ Citibank (November 2003 - July 2005)
- Corporate Underwriter - Construction and Engineering @ (November 2002 - October 2003)
Frances McLaughlin Education
- Sydney University
Master of International Business
2001-2004 - University of New South Wales
Bachelor of Science (B.Sc.) (Psychology)
1997-2000 - UNSW
- ACAP University College
Frances McLaughlin Skills
- Product Management
- Product Strategy
- Proposition Development
- Product Development
- Leading People
- Operations Management
- Offshore Resource Management
- Offshore Management
- Vendor Management
- Underwriting
- Retail Banking
- Credit Cards
- Financial Services
- Leadership
- Banking
- Relationship Management
- Management
- Stakeholder Management
- Construction Management
- Microsoft Word
- Construction
- Risk Management
- Change Management
Frances McLaughlin Summary
- Frances McLaughlin, based in Sydney, NSW, AU, is currently a Head of Customer Lifecycle Management, Mortgages at HSBC. Frances McLaughlin brings experience from previous roles at HSBC. Frances McLaughlin holds a 2001 - 2004 Master of International Business @ Sydney University. With a robust skill set that includes Product Management, Product Strategy, Proposition Development, Product Development, Leading People and more. Frances McLaughlin has 3 emails on RocketReach.
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