Fran Morales Email
Contact Center Manager @ ASUS
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Fran Morales Location
- Barcelona, CT, ES
Fran Morales Work
- 2023 -now Contact Center Manager @
- 2023 -2023 Head of Forecasting, Planning and WFM @ Fonomed
- 2020 -2022 Call Center Manager @
- 2018 -2020 Contact Center Controller @
- 2016 -2018 Operations Manager @
- 2015 -2016 Workforce Analyst @
- 2007 -2015 Team Manager @
- 2005 -2007 Teleoperador Especialista @ Qualytel
Fran Morales Education
- ICEMD-ESIC
Master Europeo en Contact Center Management (Gestión de Contact Center)
2013-2016 - Universidad de Jaén
Magisterio (Educación Musical)
2005-2013
Fran Morales Skills
- Centros de contacto
- Call Centers
- Team Leadership
- Call Center
- Liderazgo de equipos
- Contact Centre
- Dirección y desarrollo de equipos de trabajo
- Gestión de relaciones con clientes
- Internet
- Siemens HiPath
- Empathy
- Centro de llamadas
- Negotiation
- People-oriented
- Team Management
- Teamwork
- Workforce Management
- Customer Service
- BPO
- Contact Center Management
- Avaya
- Siebel
- RFP Design
- IVR
- CRM
- Formación
- Monitoring
- Microsoft Office
- Subcontratación
- Experiencia del cliente
- Negociación
- Servicio de atención al cliente
- Subcontratación de procesos empresariales
- Trabajo en equipo
- Gestión de los recursos humanos
- Cambio organizacional
- Tecnologías Avaya
- Outsourcing
- Change Management
- Contact Centers
- Microsoft Excel
Fran Morales Summary
- Fran Morales, based in Barcelona, CT, ES, is currently a Contact Center Manager at ASUS. Fran Morales brings experience from previous roles at Fonomed, Asus and Arvato. Fran Morales holds a 2013 - 2016 Master Europeo en Contact Center Management in Gestión de Contact Center @ ICEMD-ESIC. With a robust skill set that includes Centros de contacto, Call Centers, Team Leadership, Call Center, Liderazgo de equipos and more. Fran Morales has 3 emails on RocketReach.
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