We dedicate ourselves to guiding healthcare marketers through the industry’s ever-evolving landscape. We combine data-backed decisions with creative excellence to elevate healthcare brands and illuminate solutions to complex problems.
Loop was created in April 2000 from within the Kelda Group, to provide managed customer services to our sister company Yorkshire Water. As a relatively unknown name to most people, Loop now delivers a world class service to Yorkshire Water.
Our service includes:
• Contact Centre services
• Billing and Income services
We pride ourselves on being a great place to work and have developed a wide range of policies and procedures to help attract, retain and support the 600 people we now employ in our office based in Bradford, West Yorkshire.
We have been named as one of the Sunday Times Top 100 Best Places to Work in the UK eight times since 2003 and this year were also accredited with a One Star rating from Best Companies.
We firmly believe that excellent customer service is inextricably linked to having fantastic people working in a supportive and happy environment, which has led to the development of our fantastic benefits and reward policies.
In addition to this, Loop has been awarded the ISO 9001 accreditation and the government standard for Customer Service Excellence.
Koozai is a UK digital marketing agency helping established businesses turn fragmented, underperforming marketing into measurable commercial growth.
We work with companies already investing in SEO, paid media, content, and digital PR, but not seeing the return those investments should deliver. The issue is almost always the same: channels operating in silos, each optimising for its own metrics, with no coherent strategy connecting them. AI search has made this problem visible in a new way; brands with fragmented digital presences simply don't get recommended.
Our integrated team of SEO, content, digital PR, and paid media specialists works together, focused on commercial outcomes rather than channel metrics.
We also specialise in website migration SEO, protecting organic and AI visibility through site relaunches via our proprietary SAFE SEO Migration Method.
We work with businesses across B2B, healthcare, travel and tourism, hospitality, and the built environment; sectors where buying cycles are complex, trust matters, and the gap between marketing activity and commercial outcome tends to be where the real problem lives.
The Koozai Group Ltd | 0330 353 0300 | info@koozai.com | www.koozai.com |