Folker Heim Email & Phone Number
Chief Operating Officer @ Global Hotel Alliance
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Folker Heim Location
- United Arab Emirates
Folker Heim Work
- Chief Operating Officer @ (January 2020 - Present)
- Head Of Operations @ (November 2017 - January 2020)
- Head of Loyalty @ (July 2009 - November 2017)
- Director Customer Relationship Management @ (January 2007 - June 2009)
- Customer Relationship Manager @ (March 2002 - December 2006)
- Director of Marketing @ neowelt media group GmbH (February 2001 - February 2002)
- Technology and Revenue Manager @ Hotel Vier Jahreszeiten Kempinski (May 2000 - January 2001)
- Sales Manager @ Hotel Vier Jahreszeiten Kempinski (July 1999 - April 2000)
- Reservations Manager @ Hotel Vier Jahreszeiten Kempinski (November 1998 - June 1999)
- Rooms Division Management Trainee and Assistant Reservations Manager @ Hotel Vier Jahreszeiten Kempinski (September 1996 - October 1998)
- Night Auditor @ (December 1995 - July 1996)
Folker Heim Education
- Reims Management School
Master of Business Administration (MBA) (Hospitality Administration/Management)
2008-2010 - Institut Hotelier Cesar Ritz
Higher Diploma (Hospitality Management)
1995-1996 - Hardtberg Gymnasium 1983-1990
Folker Heim Skills
- Customer Loyalty
- Loyalty Marketing
- Loyalty Program Development
- Loyalty Programs
- Business Intelligence
- Service Recovery
- Marketing Communications
- Hospitality Management
- Micros
- Hotels
- Call Center
- Luxury
- Brand Loyalty
- Guest Satisfaction
- Restaurants
- Hospitality Industry
- Revenue Analysis
- Hospitality
- Front Office
- Yield Management
- Hotel Management
- Pre-opening
- Resorts
- Food & Beverage
- Customer Satisfaction
- Banquets
- Budgets
- Property Management Systems
- Tourism
- CRM
- Customer Relationship Management Crm
- PowerPoint
- Public Speaking
- Accounting
- Loyalty Program
- Food and Beverage
- Pre Opening
- Budgeting
- Marketing
- Microsoft Excel
- Financial Analysis
- Management
- Research
- Property Management
- Sales
- Project Management
- Customer Relationship Management
Folker Heim Summary
- Folker Heim, based in United Arab Emirates, is currently a Chief Operating Officer at Global Hotel Alliance. Folker Heim brings experience from previous roles at Global Hotel Alliance and Kempinski Hotels. Folker Heim holds a 2008 - 2010 Master of Business Administration (MBA) in Hospitality Administration/Management @ Reims Management School. With a robust skill set that includes Customer Loyalty, Loyalty Marketing, Loyalty Program Development, Loyalty Programs, Business Intelligence and more. Folker Heim has 1 emails and 2 mobile phone numbers on RocketReach.
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