focalCenter Information

focalCenter brings a patient centered focus to eyecare. Our science based feedback transforms the business of eyecare. We have established industry norms, enabling eyecare businesses like yours to benchmark and compare to their peers. Measure exactly what your patients think of you, your staff, their eyewear purchase experience and even their insurance plan. We’ve researched, tested and scientifically identified the most important touchpoints to measure: those impressionable moments proven to deepen your relationship with your patients or drive them away. Our copyrighted questionnaire has a unique way of exploring not only how satisfied, loyal and committed your patients are — but why. Understand patient perceptions and expectations, employee attitudes and competencies, and exactly how you compare to your peers. We give you a dashboard view of your patients’ feedback so at-a-glance you’ll understand what’s working well, what needs improvement and why. focalCenter solutions are for solo or multiple eyecare providers or locations, eyewear retailers, even insurance plans and eyecare industry stakeholders.