Flywheel Information

We design customer experiences that transform today and tomorrow. Our work brings digital together with bricks and mortar to eliminate pain points in the customer experience. In the past few years, we've worked with a wide variety of organisational types, from retailers (including William Hill and House of Fraser) to hospitality (including a leading West End Theatre group, Delfont Mackintosh) to councils (Westminster, Croydon and the Royal Borough of Kensington and Chelsea, amongst others). We love complex briefs that centre around customers and how to innovate around their experience. Our output may transform the physical environment, or use digital to enhance physical to enhance revenues for our clients.