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Florian Weis Location
Munich, BY, DE
Florian Weis Work
2019 -now Geschäftsführer (CEO) ADAC Customer Service GmbH @
2018 -now Divisional Director Membership Services and Customer Experience (MCE) @
2015 -2018 Senior Director Global Operations Development @
2012 -2015 Senior Director Quality Management @
2006 -2012 Manager Management Consulting @
2003 -2006 Project Lead CRM @
1999 -2003 Trainee and Scholarship Holder @
Florian Weis Education
University of Applied Sciences Berlin
Diploma (Economics)
1999-2003
Christoph-Probst-Gymnasium Gilching
Abitur (certificate of qualification for university matriculation)
1989-1998
Florian Weis Skills
CRM
Customer Service
Customer Satisfaction
Customer Relations
Customer Journeys
Project Management
Program Management
Leadership
Cross-functional Team Leadership
Service Delivery
Service Management
Requirements Analysis
Requirements Management
Internal Audit
Business Design
Use Case Analysis
Complaint Management
Quality Reviews
Quality Management
Quality System
Quality Control
Business Process Improvement
Process Management
Business Process Design
Key Account Management
International Sales
Kundendienst
Optimierung von Geschäftsabläufen
Teamführung
Projektmanagement
Strategisches Management
Kundenzufriedenheit
Qualitätsmanagement
Anforderungsanalyse
Unternehmensberatung
Unternehmensführung
Verkaufsleitung
Veränderungsmanagement
Management Consulting
Qualitätsmanagementsystem
Management
Abteilungsübergreifende Teamführung
Geschäftsführung
Prozessmanagement
Change Management
Strategy
Programmmanagement
Sales Management
Customer Relationship Management Crm
Cross Functional Team
Optimierung Von
Vertriebsleitung
Digitalisierung
Business Process
Cross Functional Team Leadership
Strategie
Autovermietung
Mobility Strategy
Managementberatung
Customer Relationship Management
Kundenerfahrung
Englisch
Digitale Transformation
Unternehmertum
Florian Weis Summary
Florian Weis, based in Munich, BY, DE, is currently a Geschäftsführer (CEO) ADAC Customer Service GmbH at ADAC. Florian Weis brings experience from previous roles at ADAC, Sixt and Accenture. Florian Weis holds a 1999 - 2003 Diploma in Economics @ University of Applied Sciences Berlin. With a robust skill set that includes CRM, Customer Service, Customer Satisfaction, Customer Relations, Customer Journeys and more. Florian Weis has 2 emails and 1 mobile phone numbers on RocketReach.
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