Florian Schroeder Email
Head of Customer Experience Strategy @ Deutsche Apotheker- und Ärztebank - apoBank
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Florian Schroeder Location
- Mettmann, NRW, DE
Florian Schroeder Work
- Head of Customer Experience Strategy @ (May 2025 - Present)
- Head of Customer Success and Service Innovation (Deputy Director) @ (January 2023 - April 2025)
- Team Manager Customer Success (Service Transformation) @ (July 2021 - December 2022)
- Team Manager Customer Experience Strategy @ (October 2018 - June 2021)
- Team Manager Training and Development @ (October 2016 - September 2018)
- Referent Personalentwicklung @ (April 2015 - September 2016)
- Trainer Führung und Vertrieb @ The Phone House Telecom GmbH (February 2012 - March 2015)
- Volontär Crossmedia @ (January 2011 - January 2012)
Florian Schroeder Education
- University of Münster 2006-2011
Florian Schroeder Skills
- Agile Methoden
- Agiles Projektmanagement
- Banking
- Blended Learning
- Business Innovation (Geschäftsinnovation)
- Customer Journey management
- Customer Success
- Customer-Experience-Management
- Digital Transformation
- Digitale Transformation
- Digitales Projektmanagement
- E-Commerce
- Führung
- Führungsebene
- Geschäftliche Neuausrichtung
- Großhandel
- Handel
- Kundenbeziehungen
- Kundenbindung
- Kundenerfolg
- Kundenloyalitätsmanagement (CLM)
- Kundenservice
- Kundenzufriedenheit
- Management
- Mitarbeitertraining
- Mobile Learning
- NPS
- Net promoter score
- Objectives and Key Results (OKRs)
- Operative Exzellenz
- Projektleitung
- Projektmanagement
- Retail
- SAP HR
- SAP-LSO
- Scaled Agile Framework
- Strategische Führung
- Teamführung
- Testgesteuerte Entwicklung
- Training
- Umsatz- und Ertragssteigerung
- VUCA
- Veränderungsmanagement
Florian Schroeder Summary
- Florian Schroeder, based in Mettmann, NRW, DE, is currently a Head of Customer Experience Strategy at Deutsche Apotheker- und Ärztebank - apoBank. Florian Schroeder brings experience from previous roles at StepStone Deutschland GmbH and Metro Cash & Carry Deutschland GmbH. Florian Schroeder holds a 2006 - 2011 University of Münster. With a robust skill set that includes Agile Methoden, Agiles Projektmanagement, Banking, Blended Learning, Business Innovation (Geschäftsinnovation) and more. Florian Schroeder has 1 emails on RocketReach.
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