Senior Regional Travel Operations and Customer service Manager (T and E) @ (April 2010 - March 2011)
Global Senior Project Implementation Operation Manager @ (August 2005 - March 2010)
Business Continuity Plan Project manager @ (January 2005 - August 2005)
Global Quality Coordinator - Customer Service Delivery - Card and Expenses @ (January 2000 - January 2004)
Customer Service Manager @ (June 1998 - September 2000)
Boarding School supervisor @ (September 1996 - June 1998)
French and English - Teacher @ Thai Education Department (September 1994 - September 1996)
Florence Robert Education
ESCAET
Master of Business Administration (M.B.A.) (International Travel Management)
2013-2014
Institut national des langues et civilisations orientales (Inalco)
Bachelor level (Thai Language)
1992-1997
Florence Robert Skills
Account Management
Analysis
Analytics
Ariba
Budgeting
Business Planning
Business Process
Business Strategy
Business Travel
CRM
Call Center
Change Management
Compliance
Concur
Contract Negotiation
Corporate Events
Cost Reduction
Customer Relations
Customer Service
Data Analysis
Event Management
Event Planning
Global Mobility
Hospitality Management
Key Performance Indicators
Leadership
Management
Negotiation
Online Travel
Operations Management
Outsourcing
Policy
Portfolio Management
Process Improvement
Procurement
Program Management
Project Management
RFP
SAP ERP
Sales
Six Sigma
Sourcing
Strategic Partnerships
Strategic Planning
Strategic Sourcing
Strategy
Supplier Negotiation
Supplier Sourcing
Training
Travel Management
Vendor Management
Florence Robert Summary
Florence Robert, based in Hong Kong, is currently a Regional Senior Travel, meetings and Expenses Operations Manager - APAC at Ericsson. Florence Robert brings experience from previous roles at Genpact, SMS Management & Technology, Cathay Pacific Airways and Florence Robert Consulting Ltd. Florence Robert holds a 2013 - 2014 Master of Business Administration (M.B.A.) in International Travel Management @ ESCAET. With a robust skill set that includes Account Management, Analysis, Analytics, Ariba, Budgeting and more. Florence Robert has 3 emails on RocketReach.
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