Florence Mak Email & Phone Number
Manager, Disney Reservation Center, Sales and Event Services @ Hong Kong Disneyland
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Florence Mak Location
- Hong Kong
Florence Mak Work
- Manager, Disney Reservation Center, Sales and Event Services @ (July 2023 - Present)
- Reservation and Call Center Manager @ (June 2018 - June 2023)
- Reservation Sales Manager @ (August 2015 - June 2018)
- Contact Centre Manager @ Sony Corporation of HK Ltd. (January 1998 - July 2015)
Florence Mak Skills
- People Management
- Operations Management
- Six Sigma
- Team Management
- Team Leadership
- Service Delivery
- Management
- Customer Satisfaction
- Program Management
- Coaching
- Outsourcing
- Vendor Management
- Training
- Cross-functional Team Leadership
- Process Improvement
- Call Centers
- Change Management
- Strategic Planning
- Leadership Development
- Team Building
- CRM
- Performance Management
- Business Process Improvement
- Cross Functional Team Leadership
Florence Mak Summary
- Florence Mak, based in Hong Kong, is currently a Manager, Disney Reservation Center, Sales and Event Services at Hong Kong Disneyland. Florence Mak brings experience from previous roles at Hong Kong Disneyland and Sony Corporation of HK Ltd.. With a robust skill set that includes People Management, Operations Management, Six Sigma, Team Management, Team Leadership and more. Florence Mak has 2 emails on RocketReach.
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