Flight Centre Travel Group Technology Stack

8x8 Virtual Contact Center allows client to integrate their locations and employees into one unified virtual call center.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Calabrio is customer experience intelligence company that empowers organizations to enrich human interactions.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Acquia is a commercial open-source software that provides products, services and technical support for the open source Drupal social publishing system.

Adobe Campaign provides campaign, offer, and personalization management capabilities.

Adobe Experience Manager is a cross-platform CMS that works across websites, mobile apps and on-site displays.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

AdRoll is a widely-used ad retargeting platform that is used by a number of brands to retarget users with ads across social media, mobile, and the web. AdRoll offers solutions for both enterprises and agencies of all sizes. The retargeting app helps user to reach site visitors at the most optimal time with the most appropriate ad on any screen.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Bing Ads provides pay per click advertising on both the Bing and Yahoo! search engines.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

Akamai is a content delivery network (CDN) services provider for media and software delivery, and cloud security solutions.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Azure Databricks provides the latest versions of Apache Spark and allows to seamlessly integrate with open source libraries.

Azure Data Factory is Azure's cloud ETL service for scale-out serverless data integration and data transformation

Azure Data Lake Analytics is an on-demand analytics job service that simplifies big data.

Azure Machine Learning service empowers developers and data scientists with a wide range of productive experiences for building, training, and deploying machine learning models.

BrightEdge platform combines SEO and business metrics into one-click reports, provides actionable recommendations on the best opportunities to gain share of organic search traffic, enabling SEO managers and experts to focus their efforts for maximum impact.

CA Deliver is an online report management system that provides users with tools to manage and reduce the cost of report distribution.

Adobe Animate CC is a multimedia authoring and computer animation program developed by Adobe Systems.

Articulate 360 is a subscription based e-learning platform that has everything course creators need for e-learning development.

ClassMarker is a web-based testing solution which allows users to create custom online tests and quizzes for business, educational, and training assessments.

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Google Groups is a service that provides discussion groups for people sharing common interests. Groups such as project teams, departments, or classmates can communicate and collaborate using Google Groups.

Google Sheets is a spreadsheet program for data analysis.

Microsoft Dynamics 365 is a set of intelligent business applications including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Cross-platform plugin plays animations, videos and sound files in .SWF format.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Struts is a free, open-source, MVC framework for creating elegant, modern Java web applications.

Adobe Illustrator is a vector graphics editor.

Adobe InDesign is a desktop publishing software application.

Adobe Photoshop is a webtop application for editing images and photos online.

Google Sites is a free and easy way to create and share web pages.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Adobe InDesign is a layout and page design software for print and digital media to create beautiful graphic designs with typography from the world՚s top foundries and imagery from Adobe Stock.

Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

Atlassian Cloud provides full suite of collaboration products for teams: JIRA, Bitbucket, Confluence, Trello, Jira Service Desk and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Automation Studio is a circuit design, simulation and project documentation software for fluid power systems and electrical projects.

Avaya Aura is an enterprise collaboration software.

Azure Files offers serverless file shares, accessible via Server Message Block (SMB), Network File System (NFS ) and FileREST protocols.

Canva is a graphic design tool for creating marketing material, documents & presentations using a drag & drop editor and a library of customizable templates.

Akamai mission is to make digital experiences fast, intelligent and secure. their intelligent edge platform surrounds everything, from the enterprise to the cloud.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Citrix ADC Application Delivery Controller (ADC) solutions help to customers provide the experience customers expect ensuring availability, performance and security for clients applications.

IBM PC is a line of personal computers developed by IBM.

Juniper helps design, develop, and sells network products and services worldwide.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

AWS Fargate is a serverless compute engine for containers that works with both Amazon Elastic Container Service (ECS) and Amazon Elastic Kubernetes Service (EKS).

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Azure Blob storage is Microsoft's object storage solution for the cloud. Blob storage is optimized for storing massive amounts of unstructured data.

Azure Virtual Machines an on-demand, scalable computer resource that is available in Azure.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

IBM WebSphere is a suite of software products which helps businesses to build applications or integrate applications, databases and systems built in-house with any third party applications procured for various business functions with each other easily and quickly.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Knack is the easiest way to build online database apps to power user business or organization.

ManageEngine crafts the industry's broadest suite of IT management software.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Ambition is an AI-driven sales management platform that empowers sales leaders to build transparent, accountable, and inspired organizations

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

DemandTools is the leading data quality toolset for Salesforce. It is a suite of modules to control, standardize, verify, deduplicate, import and generally manipulate data. DemandTools allows users to mass update, reassign ownership, and/or merge duplicate CRM records.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools.

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Campaign Monitor creates pixel-perfect designs with the drag-and-drop tools and uses powerful automation workflows to send relevant and personalized emails.

Cisco IP Phones is a portfolio of phone systems that deliver business-grade, voice communication services to customers worldwide.

Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

AWS Backup is a fully managed backup service that makes it easy to centralize and automate the back up of data across AWS services in the cloud as well as on premises using the AWS Storage Gateway.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Azure Active Directory Domain Services (Azure ADDS) provides scalable, high performance, manged domain services such as LDAP, Keberos, Windows Integrated authentication and group policy.

Blue Coat is a proxy-based cybersecurity and network management solution designed for network administrators and security professionals. It enables users to leverage the deployment of endpoint security controls, authenticate users for secure web access, terminate malicious traffic, and accelerate SSL-encrypted traffic.

Application Centric Infrastructure (ACI) simplifies, optimizes, and accelerates the application deployment lifecycle in next-generation data centers and clouds.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

AWS X-Ray helps developers analyze and debug production and distributed applications.

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively. Simple defect-tracking capabilities are often built into integrated source code management environments such as Github or other web-based or locally-installed equivalents. We find organizations turning to Bugzilla when they outgrow the capabilities of those systems - for example, because they want workflow management, or bug visibility control (security), or custom fields.

Cypress.io is an end-to-end Javascript​ testing framework.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

Optimizely is the world's leading experimentation platform, enabling businesses to deliver continuous experimentation and personalization.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

SoapUI is an Open Source functional testing tool for API testing.

Basware provides e-invoicing and purchase-to-pay solutions including e-procurement, accounts payable automation, travel & expense management, analytics.

bswift offers software and services that streamline all aspects of benefits, HR and payroll administration.

Calypso software and Cloud services support trading, risk management, collateral, processing, accounting and compliance.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Deem is a cloud and mobile commerce solution for businesses, enabling them to save, sell and syndicate resulting in lower costs, increased revenue and enhanced customer loyalty.

Forecast is an AI powered resource & project management platform for companies that care about delivering projects on time, scope and budget

Galileo is a payment processing solutions platform, providing their customers with AI fraud detection.

Icertis Contract Management (ICM) platform offers more than standard contract lifecycle management software, with an enterprise-wide approach that transforms contracts into valuable corporate assets.

Criteo serves personalized online display advertisements to consumers on behalf of e-commerce companies.

WooCommerce is an eCommerce plugin for Wordpress

Zmags provides solutions create and publish web experiences instantly.

Oracle Retail helps retailers to better anticipate customer demand, simplify operations, and inspire associates and consumers alike.