Flavio Borges Email
Sr. Global Contact Center Training Developer @ Royal Caribbean Group
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Flavio Borges Location
- Naucalpan de Juárez, Méx., MX
Flavio Borges Work
- 2024 -now Sr. Global Contact Center Training Developer @
- 2021 -2024 Global Contact Center Trainer @
- 2021 -2021 Trade Support and Service @
- 2020 -now Human Development and Business Consultant @
- 2020 -now #IamRemarkable Facilitator @ g.co/IamRemarkable
- 2020 -now Interview Host - Ambassador @
- 2016 -2020 Senior HR-OD-Training Manager and Coach @ EVOLVE
- 2011 -2016 Senior Telecommunications Manager, Global Reservations @
- 2011 -2016 HDQ-MCLA IT Project Manager @
- 2010 -2011 Customer Service and Employee Development Manager - RES @
- 2006 -2010 Operations and Workforce Manager - RES @
- 2002 -2006 CSSR, Groups, ETDS, RSD Rep., RTO Lead, Customer Service Lead, Manning and Planning Lead - RES @
- 2001 -2002 Marketing Manager @ ABC Trade and Consulting Corporation
- 2000 -2001 Sales Representative - Account Manager @
- 1998 -2000 CSR, Gate Lead, CSSR, CPR Queue Lead @
Flavio Borges Education
- Harvard Business School
Post Graduate (Business Management)
2009-2009 - Universidad Iberoamericana, Ciudad de México
Post Graduate (Marketing)
2000-2001 - Universidad Aerovías de México
Bachelor's Degree (Business Administration)
1995-1997 - Centro de Estudios Lomas
High School (Computer Systems Analyst)
1993-1995
Flavio Borges Skills
- Leadership
- Team Building
- Social Media
- Customer Relations
- Brand Development
- Reservations
- Account Management
- Sales
- Logistics
- Forecasting
- Customer Satisfaction
- Telecommunications
- Negotiation
- Team Leadership
- Process Improvement
- GDS
- Strategic Planning
- Creative Writing
- Sabre
- Business Planning
- Emotional Intelligence
- Operations Management
- Program Management
- Marketing
- Project Coordination
- Training
- Apollo
- Customer Service
- Project Planning
- Budgets
- Management
- Galileo
- Project Management
- Public Relations
- Coaching
- Lego Serious Play Methodology
- Problem Solving
- Marketing Strategy
- Written And Oral Presentation Skills
- Analysis
- Pricing
- Employee Engagement
- Training and Development
- Customer Relationship Management
- Employee Relations
- Creative Problem Solving
Flavio Borges Summary
- Flavio Borges, based in Naucalpan de Juárez, Méx., MX, is currently a Sr. Global Contact Center Training Developer at Royal Caribbean Group. Flavio Borges brings experience from previous roles at Royal Caribbean Group, FlavioBorges and g.co/IamRemarkable. Flavio Borges holds a 2009 - 2009 Post Graduate in Business Management @ Harvard Business School. With a robust skill set that includes Leadership, Team Building, Social Media, Customer Relations, Brand Development and more. Flavio Borges has 2 emails on RocketReach.
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